Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Cagle

Wyandotte,MI

Summary

Dynamic team leader and customer service expert with proven skills in team leadership and customer engagement, honed at companies like Starbucks, Chick Fil A, and Walt Disney World. Excelled in maintaining high cleanliness standards and managing cash with accuracy. Known for fostering positive customer experiences and promoting team collaboration. Demonstrated ability to multitask and remain composed under pressure, contributing to significant improvements in workplace efficiency and guest satisfaction.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
11.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Quick Service Food and Beverage Cast Member

Walt Disney World Company
03.2023 - 01.2024
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.

Shift Lead

Chick Fil A
03.2021 - 10.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Afterschool Childcare Assistant

YMCA
08.2018 - 04.2021
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Boosted children's cognitive development with age-appropriate educational games and activities.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.

Education

Bachelor of Arts - Christian Studies

Grand Canyon University
Phoenix, AZ
09.2028

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Team Leadership
  • Order Taking
  • Customer Service
  • Attention to Detail
  • Multitasking
  • Calm Under Pressure

Timeline

Quick Service Food and Beverage Cast Member

Walt Disney World Company
03.2023 - 01.2024

Barista

Starbucks
11.2022 - Current

Shift Lead

Chick Fil A
03.2021 - 10.2022

Afterschool Childcare Assistant

YMCA
08.2018 - 04.2021

Bachelor of Arts - Christian Studies

Grand Canyon University

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Sarah Cagle