Sarah Caldwell
Independence,KY
Summary
Reliable and friendly customer service professional with experience in a fast-paced office setting handling high-volumes of in-person and phone inquiries while staying calm and organized. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organization goals.
Overview
15
15
years of professional experience
Work History
Nanny
Self-employed
Independence, KY
08.2018 - Current
- Provide childcare for children in a safe, nurturing environment.
- Manage daily schedules, educational activities, and meals.
- Foster strong communication with parents and ensure the well-being of children.
Customer Service Representative
Campbell County Property Valuation Administration
Newport, KY
04.2014 - 06.2016
- Greeted and assisted customers with inquiries related to property taxes for homes, cars, and businesses.
- Managed a high volume of phone calls and emails, providing timely, accurate information.
- Filed, organized, and maintained paperwork to ensure smooth office operations.
- Responsible for ordering office supplies and processing the payments, as well as sending and receiving the mail.
- Demonstrated strong customer service skills and a solutions-oriented approach to problem-solving.
Server/Cook/Cashier
Skyline Chili
Newport, KY
05.2012 - 04.2014
- Provided exceptional customer service by taking orders, serving food, and handling cash transactions.
- Maintained a clean and organized dining area and kitchen, ensuring a pleasant environment for customers.
- Worked efficiently in a fast-paced environment, multitasking between food preparation and customer service.
Receptionist
Newport Board of Education
Newport, KY
09.2011 - 04.2012
- Welcomed visitors and answered phones, directing inquiries to the appropriate departments.
- Managed office paperwork by filing and shredding documents, ensuring efficient office operations.
- Assisted with administrative tasks, such as scheduling appointments and maintaining records.
Education
Bachelor of Arts - Psychology
Northern Kentucky University
05-2017
Skills
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Approachable
- Reliability and trustworthiness
- Friendly
- Schedule management
- Customer service expertise with conflict resolution skills
- Ability to manage high-pressure situations and multitask effectively
- Basic understanding of office administration and clerical work
- Data entry
- Customer service
Additional Information
- Available to start immediately
- Willing to undergo further training and certifications as needed
Languages
English
Timeline
Nanny
Self-employed
08.2018 - Current
Customer Service Representative
Campbell County Property Valuation Administration
04.2014 - 06.2016
Server/Cook/Cashier
Skyline Chili
05.2012 - 04.2014
Receptionist
Newport Board of Education
09.2011 - 04.2012
Bachelor of Arts - Psychology
Northern Kentucky University