Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Callaway

Fresno,CA

Summary

Dynamic and results-driven professional with a proven track record at Allbritten Barefoot Plumbing, excelling in customer relationship building and exceeding call quotas. Known for attention to detail and dependable performance, I effectively resolved customer issues, enhancing satisfaction and loyalty while contributing to team success through strong communication and multitasking skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Outbound Call Center Representative

Allbritten Barefoot Plumbing
04.2025 - 07.2025
  • Maintained strong relationships with customers, leading to increased repeat business.
  • Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
  • Enhanced company reputation by addressing customer concerns and resolving issues promptly.
  • Expanded the customer base by generating leads through targeted outreach initiatives such as referrals or cold calling campaigns.
  • Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Met established attendance expectations and team revenue goals to achieve company objectives.

Warehouse General Laborer

Southland Employment
10.2024 - 03.2025
  • Collaborated with colleagues on special projects or tasks, demonstrating adaptability within various warehouse roles.
  • Maintained punctuality and reliability in attendance, contributing to overall team success in meeting deadlines and goals.
  • Participated in ongoing training programs to continuously improve skills related to warehousing operations and best practices.
  • Demonstrated attention to detail when inspecting incoming shipments for accuracy against purchase orders or invoices before accepting them into inventory storage areas.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assembled pallets and crates for secure transportation of materials.

Picker/Warehouse Packer

H&M Warehouse
04.2018 - 10.2018
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.

Associate Trainer

Panera Bread
12.2016 - 03.2018
  • Mentored employees during probationary period to answer questions and offer improvement strategies.
  • Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

Henry County High School
McDonough, GA

Skills

  • Results-driven
  • Supportive communication
  • Thoroughness in task execution
  • Customer relationship building
  • Constructive outlook
  • Customer service
  • Attention to detail
  • Multitasking
  • Dependable performance
  • Excellent communication
  • Team collaboration
  • Active listening

Certification

  • Certified Forklift Operator, Blue Ocean Safety Training - Oct. 11/2024-Oct. 11/2027

Timeline

Outbound Call Center Representative

Allbritten Barefoot Plumbing
04.2025 - 07.2025

Warehouse General Laborer

Southland Employment
10.2024 - 03.2025

Picker/Warehouse Packer

H&M Warehouse
04.2018 - 10.2018

Associate Trainer

Panera Bread
12.2016 - 03.2018

Henry County High School

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Sarah Callaway