Accomplished Chief Privacy Officer at Centers for Gastroenterology, adept in staff management and critical thinking. Spearheaded privacy policy overhauls and led global expansions, demonstrating exceptional problem-solving skills. Enhanced team efficiency and fostered a culture of accountability, ensuring seamless market entries and minimizing data breach impacts.
Overview
23
23
years of professional experience
Work History
Chief Privacy Officer, Medical Records Manager
Centers for Gastroenterology
06.2011 - Current
Monitored developments within the legislative landscape to anticipate potential impacts on company operations, ensuring proactive adjustments to policies and procedures.
Collaborated with cross-functional teams to integrate privacy considerations into product design and development.
Steered global expansion plans by addressing jurisdiction-specific privacy laws, ensuring seamless entry into new markets.
Established an enterprise-wide training program, raising employee awareness on privacy issues and fostering a culture of accountability.
Led incident response efforts following data breaches, minimizing reputational damage through swift action and appropriate communication.
Child Care Worker
Kidz Fit Childcare Center
05.2008 - 06.2011
Maintained a safe and clean environment for the children by adhering to health and safety protocols.
Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Enforced rules and managed behavior through developmentally appropriate discipline.
Promoted good behavior with positive reinforcement methods.
Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
Promoted language development by incorporating storytelling, music, and conversation into daily activities.
Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Customer Service Representative
Nelnet
03.2002 - 05.2005
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.