Administrative Professional with over 20 years of experience in customer service and administrative roles, showcasing strong leadership and conflict resolution skills. Proficient in bilingual communication (Spanish & English)
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
My Eye Dr.
01.2024 - Current
Coordinate scheduling patient appointments and ensure insurance authorizations are accurate
Help Doctors with referrals for patients to specialists according to care needed, insurance plan and urgency.
Manage patient records accurately, ensuring compliance with healthcare regulations.
Facilitate communication between patients and healthcare providers by translating for patients about their eye care in Spanish.
High call volume, check in patients and assure insurance and benefits are correctly done.
Secretary/Administrative Assistant/Dispatch
Air Commanders LLC
10.2021 - 05.2023
Scheduled client visits and coordinated according to mileage and distance, optimizing productivity. In charge of dispatcher hours and end of day dismissals.
High call volume office offering various HVAC services including repairs, new units and annual cleanings.