Sarah Cantwell
Broken Arrow,OK
Summary
A recent graduate from Central Texas College with a degree in General Studies focusing on business and technology classes. The combination of this education with past experience in different work environments has lent it's hand to a mix of strong team work, problem solving and time management skills as well as an eagerness to learn new things and take on new challenges. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Owner
My Fur Babies Rock
02.2013 - 02.2019
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Organized and logged all inventory in store.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Cashier/Lead Barista
Twisted Sisters Bake Shop
09.2016 - 02.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
Lead Server
Noon Spoon Cafe
07.2014 - 06.2016
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TX08-2024
Skills
- Social media control
- Customer relations
- Verbal and written communication
- Client service
- Merchandise restocking
- Time management
- Cultural awareness
- Cash handling expertise
- Adaptability and flexibility
- POS system operation
- Multitasking and organization
Timeline
Customer Service Cashier/Lead Barista
Twisted Sisters Bake Shop
09.2016 - 02.2018
Lead Server
Noon Spoon Cafe
07.2014 - 06.2016
Owner
My Fur Babies Rock
02.2013 - 02.2019
Associate of Arts - General Studies
Central Texas College
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