Sarah Capato
Wernersville,PA
Summary
I am a highly-motivated, hardworking individual with a desire to take on new challenges. I present a strong worth ethic, adaptability and exceptional interpersonal skills. I am vastly skilled in customer service, multitasking and time management. Adept at working effectively in a work from home environement and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Claims Administrative Services Specialist
FastTrack
Bedminster, NJ
09.2023 - Current
- Verify claim data correctness in preparation for processing.
- Review submitted documentation from claimants for completeness prior to adjudication.
- Process claims according to established quality and production standards.
- Perform data entry into specialized systems related to claims processing.
- Process a high volume of incoming claims in accordance with established policies and procedures.
- Collaborate with fellow team members to manage large volume of claims.
- Prioritize and organize tasks to efficiently accomplish daily goals.
- Generate reports summarizing daily activity related to claims processing operations.
- Adhere to privacy standards when handling confidential claimant information.
Communications Coordinator
St. John Baptist de la Salle RC Church
Shillington, PA
05.2015 - Current
- Utilized digital and computer software to upload, post or edit online content.
- Conducted presentations to raise awareness and encourage donations to organization.
- Manage multiple projects and tasks simultaneously while maintaining client expectations.
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
- Prepared and edited newsletters, reports and memos to appeal to diverse audiences.
- Promoted church programs by using graphics and disseminating information in communications materials.
- Prepared bulletins for 250+ weekly attendees.
- Organized and maintained website and social media outlets
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
Salon Manager
SuperCuts
Wyomissing, PA
07.2007 - 05.2015
- During tenure, hired, developed and managed more than 9 staff members.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Handled staff development, budgeting and supply ordering.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Supervised banking procedures, cash flow, and accounting processes.
- Addressed guest problems quickly and according to service standards.
Education
High School Diploma -
Reading Senior High School
Reading PA06.2007
Licensed Cosmetologist -
Berks Career & Technology Center
Reading PA05.2007
Skills
- Computers and Technology
- Website Updating
- Social Media Management
- Microsoft Office Suite
- Time Management & Decision Making
- Attention to Detail
- Multitasking and Prioritization
- Layout Planning
- Phone and Email Etiquette
- Administration and Operations
- Calendar Management
- Writing and Editing Skills
- Recruitment and Hiring
- Customer Service
- Complaint Resolution
- Organizing and Preparing Meetings
- Shift Scheduling
- Employee Training
- Team Collaboration
- Cash Management Experience
- Perform Well in High-Demand, Fast-Paced Environments
Hobbies
- Spending time with my husband and 3 children.
- Being the head cheerleader for each of my kids various sports.
- Woodworking and numerous other DIY projects.
- Word puzzles and card games.
Timeline
Claims Administrative Services Specialist
FastTrack
09.2023 - Current
Communications Coordinator
St. John Baptist de la Salle RC Church
05.2015 - Current
Salon Manager
SuperCuts
07.2007 - 05.2015
High School Diploma -
Reading Senior High School
Licensed Cosmetologist -
Berks Career & Technology Center
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