Sarah Capler
Dearborn,MI
Summary
Quality-oriented professional recognized by peers for my effective interpersonal and problem-solving skills. Looking to apply my additional 20 years of customer experience with Project Management and Records Maintenance.
Professional with proven track record in event coordination, ready to excel in managing large-scale banquets. Strong focus on team collaboration and achieving seamless execution, adaptable to changing needs. Skilled in logistics, vendor management, and guest relations, with keen eye for detail and problem-solving. Reliable and results-driven, ensuring successful and memorable events.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet Coordinator & Manager/Server/Bartender
Ford’s Garage
01.2017 - Current
- Engage with clients via multiple channels including phone calls, face-to-face interactions, and emails.
- Partnering with clients to make their visions come to life seamlessly the day of their event
- Built strong partnerships with vendors and local businesses.
- Maintained detailed client records consistently.
- Responsibilities also but are not limited to, scheduling, staffing, training, coaching banquet staff and marketing
- Planning, organizing and executing events to promote franchise awareness
- Evaluated post-event feedback from clients constructively for continuous improvement in service delivery standards.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
Server
La Palma Bistro
01.2016 - 05.2017
- Ensured a pleasant dining experience through attentive service.
- Helped facilitate opening, menu design, and incorporate new POS system
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Service Manager
Leo’s Coney Island
01.2013 - 01.2015
- Supervised daily activities in both dining area and kitchen.
- Responsibilities included but not limited to hiring, scheduling, training and disciplinary action
- Helped create and implement more efficient front of house policies, procedures, and responsibilities
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
Education
ASSOCIATES DEGREE - LIBERAL ARTS
Henry Ford College
01.2008
Skills
- Proficient in Microsoft Office
- Client communication
- Guest relations
- Problem-solving
- Time management
- Audio visual equipment
- Food safety
- Staff leadership and management
- Team member development
- Food safety and sanitation
- Menu planning
- Banquet setup
Certification
- TIPS, 01/01/24
- ServSafe, 01/01/24
- Certified Guest Service Professionalism (CGSP), 01/01/24
- Certified Hospitality Supervisor (CHS), 01/01/24
TIPS & ServSafe Certified
In 2024 I participated in the Hospitality Training Institute of Michigan's training courses where I was able to obtain these two certifications plus others.
Timeline
Banquet Coordinator & Manager/Server/Bartender
Ford’s Garage
01.2017 - Current
Server
La Palma Bistro
01.2016 - 05.2017
Service Manager
Leo’s Coney Island
01.2013 - 01.2015
ASSOCIATES DEGREE - LIBERAL ARTS
Henry Ford College
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