Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Capone

Saratoga Springs,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Dasher

DoorDash
03.2020 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.

Hostess

Wheatfields Restaurant & Bar
08.2022 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Bank Teller

Adirondack Trust
07.2023 - 01.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Cashier

West Avenue Mobil
12.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
  • Adhered to local regulations regarding tobacco, alcohol, lottery tickets sales – minimizing risk of fines or penalties for non-compliance issues.
  • Used POS system to enter orders, process payments and issue receipts.

Shift Supervisor

Bow Tie Cinemas
12.2016 - 12.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
  • Secured theater at end of each shift to prevent theft of theater items.
  • Updated digital signage with current and upcoming movie information, aiding in customer decision-making.
  • Resolved customer complaints with professionalism, restoring patron satisfaction.

Gas Station Clerk

Red Kap Mobil
07.2015 - 11.2016
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Delivered exemplary customer service and warmly greeted guests.
  • Maintained a clean and organized store environment for improved customer experience.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.

Front End Associate

PetSmart
10.2012 - 07.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
  • Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.

Gas Station Clerk

Xtra Mart Convenience Stores
06.2013 - 04.2014
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Assisted in maintaining back room operations by unloading deliveries.

Front End Associate

CVS Pharmacy
09.2010 - 01.2011
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.

Education

Liberal Arts

Adirondack County Community College
Glens Falls, NY

English

Siena College
Loudonville

Liberal Arts

Schenectady County Community College
Schenectady, NY

High School Diploma -

Niskayuna High School
Niskayuna, NY
06-2010

Skills

  • Reliability and punctuality
  • Safety awareness
  • Efficient multitasking
  • Cash handling proficiency
  • Excellent time management
  • Point of sale system
  • Leadership skills
  • Multitasking
  • Problem-solving abilities
  • Sales Presentations
  • Product Knowledge
  • Inventory Management
  • Interactive communication skills

Timeline

Bank Teller

Adirondack Trust
07.2023 - 01.2024

Hostess

Wheatfields Restaurant & Bar
08.2022 - 08.2024

Dasher

DoorDash
03.2020 - Current

Cashier

West Avenue Mobil
12.2018 - 03.2020

Shift Supervisor

Bow Tie Cinemas
12.2016 - 12.2018

Gas Station Clerk

Red Kap Mobil
07.2015 - 11.2016

Gas Station Clerk

Xtra Mart Convenience Stores
06.2013 - 04.2014

Front End Associate

PetSmart
10.2012 - 07.2015

Front End Associate

CVS Pharmacy
09.2010 - 01.2011

Liberal Arts

Adirondack County Community College

English

Siena College

Liberal Arts

Schenectady County Community College

High School Diploma -

Niskayuna High School

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Sarah Capone