Sarah Caquias
Meriden
Summary
Dynamic medical receptionist with proven expertise at Pro Health Physicians, excelling in patient check-in and insurance verification. Adept at enhancing patient experiences through exceptional customer service and effective communication. Bilingual in Spanish, skilled in EPIC software, and committed to maintaining HIPAA compliance while optimizing workflow and training new staff.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Pro Health Physicians
Wallingford
11.2020 - Current
- Greet patients and conduct check-in process
- Collect or verify demographic information, including key demographic fields
- Load or update insurance information as needed
- Verify eligibility and flag appointment accordingly
- Scan insurance card(s)
- Collect co-payments and outstanding balances
- Post payments received in practice management system and provide system-generated receipts
- Acknowledge patients in PM
- Schedule appointments using approved scheduling guidelines
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, 'no show,' for follow up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Perform other duties as assigned
- Managed patient scheduling and appointment confirmations for multiple providers.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance verification and eligibility inquiries.
- Coordinated communication between medical staff and patients for efficient workflow.
- Processed incoming calls, directing inquiries to appropriate departments promptly.
- Organized medical files, ensuring compliance with privacy regulations and protocols.
- Provided exceptional customer service to enhance patient experience at the facility.
- Trained new reception staff on office procedures and software usage effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Provided support to clinical staff during patient visits, including rooming patients, documented chief complaints.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Customer Service Representative
Logisticare
North Haven
09.2015 - Current
- Booking medical Transportation
- Answering customer questions: Providing information about routes, schedules, pricing, and other services
- Scheduling trips: Coordinating trips with qualified drivers, and ensuring trips are scheduled in advance
- Managing customer data: Entering, updating, and maintaining data on clients, drivers, and rides
- Communicating with drivers: Informing drivers of schedules, changes, and relevant ride details
- Handling customer inquiries: Answering questions about transportation services, and addressing member concerns
- Working with other departments: Collaborating with internal departments to address issues in real time
- Providing excellent customer service: Meeting client transportation needs and providing a solutions-oriented approach
PCA
Curtis Home
Meriden
01.2014 - 09.2014
- Client population: Specify the type of clients you worked with (e.g., elderly, disabled, post-surgical).
- Care tasks: Mention specific tasks like bathing, dressing, toileting, meal preparation, medication reminders, transferring, and ambulation assistance.
- Companionship: Emphasize providing emotional support and companionship through conversation, activities, and errands.
- Safety focus: Highlight your commitment to maintaining a safe environment by following safety protocols and reporting any changes in client condition.
- Communication skills: Mention your ability to effectively communicate with clients, family members, and healthcare professionals.
- Communicated effectively with nursing staff regarding resident needs and concerns.
- Maintained a clean and safe environment for residents and staff.
- Facilitated recreational activities to enhance resident engagement and wellbeing.
- Supported residents in mobility, ensuring safety during transfers and movements.
- Developed trusting relationships with residents to promote emotional support and comfort.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
- Assisted patients with recreational activities such as reading books or playing board games.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Provided emotional support to patients and families during difficult times.
Education
High School Diploma -
new Britain High
New Britain, Ct, USA01.2012
Skills
- Customer Interaction
- Personalized Service
- Conflict Resolution
- Data Entry
- Software Proficiency
- Communication Skills
- Bilingual (Spanish)
- Customer Service Training
- Problem Solving
- Proficient in EPIC software
- Patient check-in
- Insurance verification
- Customer service
- Appointment scheduling
- Training new staff
- Front desk operations
- Medical terminology
- HIPAA guidelines
- HIPAA compliance
- Typing and filing
- Workflow optimization
Timeline
Medical Receptionist
Pro Health Physicians
11.2020 - Current
Customer Service Representative
Logisticare
09.2015 - Current
PCA
Curtis Home
01.2014 - 09.2014
High School Diploma -
new Britain High
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