Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Sarah Carlson

Muskegon,MI

Summary

I’m an enthusiastic business owner and sales representative looking for a career instead of a job. I have 6+ years experience running my own company with outstanding communication and interpersonal skills combined with 17 years in customer service problem solving, organizing, and genuinely enjoying making peoples day. I’m looking for a full time job where I can make a difference and where my experience and attributes will be of service.

Overview

9
9
years of professional experience

Work History

Fine Jewelry Sales Associate

Rogers & Hollands - Ashcroft & Oak
Muskegon, MI
11.2023 - Current
  • Conducted inventory checks to ensure proper jewelry quantities were correct three times a day.
  • Participated in promotional events such as trunk shows or special discounts for holidays.
  • Provided excellent service to customers through active engagement, direct eye contact, and listening skills.
  • Knowledgeable in proper handling of fine jewelry and high end watches (diamonds, pearls, precious and semi precious stones, and precious metals).

Assistant Manager/Art Instructor

Your Plate or Mine
Muskegon, MI
09.2022 - 11.2023
  • Taught art classes.
  • Taught customers painting/glazing techniques and assisted with instructing people how to do pottery.
  • Loaded/unloaded the kiln and clear glazed customer pieces.
  • Assisted with inventory and reordering merchandise.
  • Scheduled parties and events/ hosted them.
  • Handled our social media account to increase customer interaction and raise sales.
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Identified needs of customers promptly and efficiently.

Receptionist and Sales Associate

Attitudes/Muskegon
04.2021 - Current
  • Made high end body jewelry sales.
  • Scheduled piercing and tattoo appointments.
  • Checked clients in for their appointments and made sure they completed all necessary paperwork to be compliant with the Michigan Health Department and Michigan state laws.
  • Helped customers find specific products, answered questions and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products, and services information.

Photographer/Company Owner

Miss Camera Obscura
01.2016 - Current
  • Photograph wedding, family, and boudoir sessions.
  • Built my own website.
  • Respond in a timely manner to all emails received.
  • Edit all photos within contract timelines through a streamlined process.
  • Participated in trade shows to introduce company products and services.
  • Set pricing structures according to market analytics and emerging trends.
  • Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.
  • Edit photos using Adobe Lightroom and other software applications.
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Advise on appropriate poses, props, and backgrounds for each shot taken.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Research trends in photography styles to stay up-to-date with current technologies and practices.
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
  • Assist in planning setup of shoots including location scouting.
  • Ensure safety of people involved in photo sessions by following all applicable laws and regulations.

Owner/Founder

Jam On – Gourmet Jam Company/Muskegon
07.2015 - 12.2021
  • Developed 15 gourmet jam flavors plus seasonal flavors.
  • Sent out all online jam orders and responded to all item inquiries.
  • Researched and scheduled shows across the state and handled in person sales.
  • Responsible for all inventory before and after each show.
  • Handled all merchandise ordering.
  • Maintained all company finances.
  • Shipped jam to 36 states nation wide.
  • Maintained a five star rating on Etsy for the entirety of the business.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Determined pricing for products or services based on costs and competition.

Customer Service Professional and Tax Professional Assistant

H&R Block
Muskegon
01.2021 - 04.2021
  • Entered client tax information for tax professionals.
  • Made outbound calls to obtain account information.
  • Responsible for all tax appointments made.
  • Handled confidential information on a daily basis.
  • In charge of doing end of day.
  • Maintained knowledge of current promotions, payment policies, and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats, and emails to facilitate customer service.

Holiday Clerk Assistant (Temporary)

USPS
Montague
11.2018 - 01.2019
  • Operated mail processing equipment and manually sorted all incoming mail.
  • Made sure all carriers had their deliveries in a timely fashion.
  • Responsible for carrier truck keys.

Tax Associate/Customer Service Professional

H&R Block, Assistance
Muskegon, Whitehall
01.2018 - 07.2018
  • Prepared and filed customer taxes.
  • Answered questions pertaining to tax inquires.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Responsible for confidential information.

Education

Medical Assistant Certificate -

Muskegon Community College
12.2019

Bachelor of Art - Art History

Grand Valley State University
04.2014

Archaeological Field School - Archeology

Museum of London
London, UK
07.2013

Art Gallery Internship - Art History

Grand Valley State University
Allendale, MI
2012

Additional Skills -

Power Tools

Skills

  • Effective Communicator
  • Operations Oversight
  • Networking and Relationship Building
  • Client Consultations
  • Content Development
  • Portfolio Development
  • Social Media Management
  • Sales Coordinator
  • Product Developer
  • Graphic Designer
  • Organizational Skills
  • Microsoft Office
  • Detail Oriented
  • Appointment Management
  • Vendor Sourcing and Selection

Timeline

Fine Jewelry Sales Associate

Rogers & Hollands - Ashcroft & Oak
11.2023 - Current

Assistant Manager/Art Instructor

Your Plate or Mine
09.2022 - 11.2023

Receptionist and Sales Associate

Attitudes/Muskegon
04.2021 - Current

Customer Service Professional and Tax Professional Assistant

H&R Block
01.2021 - 04.2021

Holiday Clerk Assistant (Temporary)

USPS
11.2018 - 01.2019

Tax Associate/Customer Service Professional

H&R Block, Assistance
01.2018 - 07.2018

Photographer/Company Owner

Miss Camera Obscura
01.2016 - Current

Owner/Founder

Jam On – Gourmet Jam Company/Muskegon
07.2015 - 12.2021

Medical Assistant Certificate -

Muskegon Community College

Bachelor of Art - Art History

Grand Valley State University

Archaeological Field School - Archeology

Museum of London

Art Gallery Internship - Art History

Grand Valley State University

Additional Skills -

Power Tools

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