Sarah Carmichael
Logan,OH
Summary
At Walmart, I spearheaded a team to operational excellence, enhancing performance by 30% through strategic planning and effective staff development. My adeptness in complex problem-solving and fostering cross-functional teamwork streamlined operations, while my proactive approach in customer relations significantly boosted satisfaction levels.
Overview
11
11
years of professional experience
Work History
Salaried Manager
Walmart
09.2013 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - Education
High School Diploma -
06.2007
Skills
- Business Development
- Staff Development
- Expense Tracking
- Performance Management
- Policy Implementation
- Strategic Planning
- Operations Management
- Time Management
- Performance Evaluations
- Cross-Functional Teamwork
- Expectation setting
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Salaried Manager - Walmart
09.2013 - 10.2024
College of Central Florida - No Degree , Education
Belleview Highschool - High School Diploma,
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