Cooking
Sarah Carrion
Customer Service Agent
Houston,TX
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Experience Maker-Work From Home
Cricut
Houston, TX
08.2021 - Current
- Worked with over 50 customers per day to understand needs, recorded customer complaints to troubleshoot software issues and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Care Agent-Work From Home
Academy Sports + Outdoors
Houston, TX
10.2015 - 08.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased client retention by managing supplier deliveries around client needs.
- Logged call information and solutions provided into internal database.
- Worked with support staff to resolve customer issues and concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped 60 customers every day with positive attitude and focus on customer satisfaction.
Instructional Support Specialist
Houston Community College System
Houston, TX
05.2013 - 10.2015
- Planned and monitored implementation of technology-based learning programs.
- Installed and maintained lab of 3D printers.
- Contributed to development of comprehensive employee training.
- Worked with engineering department to help engineering students use 3D printing to better understand 3D modeling and to see finished prototype.
- Held information session for 30 students per session to promote new Maker Space to college and engineering departments.
- Trained staff on how to use and 3D printers and how to print model.
- Supported Maker Space and introduced equipment to students and professors.
- Reached out to vendors to evaluate available curriculums and associated materials.
Program Specialist
Houston Community College System
Houston, TX
07.2011 - 05.2013
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditure for four campuses in College Education and Technology Services department.
- Gathered and organized printed materials required for program meetings.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Worked with Department Director to schedule meetings and conferences for four campuses.
- Received incoming phone calls and provided timely responses to inquiries.
- Interviewed and recommended team members for hire.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Reverse engineered remote controlled car to run off micro controller in preparation of Maker Space
- Wrote program for remote control car using C++.
Lab Assistant II
Houston Community College System
Houston, TX
01.2007 - 08.2011
- Assisted with ordering supplies and equipment to maintained ready to work environment for Future and current students
- Maintained Open Computer Lab of over 50 students per day.
- Assisted potential students with enrolling in classes, selecting courses.
- Directed students to different departments if needed.
- Demonstrated flexibility working in fast-paced and ever-changing environment.
Education
Bachelor of Science - Management
University of Houston - Victoria
Victoria, TX 01.2020 - Current
Associate of Arts - Art History
Lone Star College System
Spring, TX 05.2014 - 05.2016
Skills
Multitasking Abilities
Interests
Woodworking
Crafting
Vinyl Cutting
Hobbies
While not working I enjoy vinyl cutting and decorating for the holidays. I also create custom t-shirt and signs. This allows me some self expression and personalization.
Timeline
Experience Maker-Work From Home
Cricut
08.2021 - Current
Bachelor of Science - Management
University of Houston - Victoria
01.2020 - Current
Customer Care Agent-Work From Home
Academy Sports + Outdoors
10.2015 - 08.2021
Associate of Arts - Art History
Lone Star College System
05.2014 - 05.2016
Instructional Support Specialist
Houston Community College System
05.2013 - 10.2015
Program Specialist
Houston Community College System
07.2011 - 05.2013
Lab Assistant II
Houston Community College System
01.2007 - 08.2011
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