Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Carroll

South Jordan,UT

Summary

I am a dedicated hard worker, passionate about helping people and have strong customer service skills with over 15 years of experience. I have extensive personal experience with FMLA and ADA in the state of Utah, working alongside Alight Leave Solutions in conjunction with my employer. I know how frustrating and emotionally draining the leave process can be and would love the opportunity to help create a positive experience for both the employer and the employee by assisting with the onboarding process with compassion, empathy, and knowledge as well as providing ongoing support.

Overview

11
11
years of professional experience

Work History

Senior Loan Specialist

Zions Bancorporation
06.2018 - Current



  • Mentored new hires through onboarding processes ensuring smooth integration into the team and provide ongoing support to ensure they are succcessful.
  • Managed a team of junior loan specialists, providing guidance and mentorship for their professional growth.
  • Collaborated with other departments to promptly process loan applications and create a positive experience for customers.
  • Processed loan applications, verified accuracy and monitored progress from start to finish.

Assistant Relationshop Manager

Zions First National Bank
08.2016 - 06.2018
  • Coordinated with various departments to gather relevant information for client meetings and presentations, ensuring efficient communication.
  • Assisted in the preparation of detailed credit applications by gathering all necessary information and documentation required for approval processes.
  • Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels for both the client and the bank.
  • Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles, streamlining workflow processes within the team.
  • Built and maintained relationships with new and existing clients while providing high level of customer service and expertise.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Personal Banker

Zions First National Bank
11.2014 - 08.2016
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.

Education

Salt Lake Community College
Salt Lake City, UT

Hunter High School
West Valley City, UT

Skills

  • Customer service
  • Excellent communication skills
  • Active listening
  • Conflict resolution
  • Client relations
  • Interdepartmental collaboration skills
  • Highly organized with the ability to multitask effectively

Timeline

Senior Loan Specialist

Zions Bancorporation
06.2018 - Current

Assistant Relationshop Manager

Zions First National Bank
08.2016 - 06.2018

Personal Banker

Zions First National Bank
11.2014 - 08.2016

Salt Lake Community College

Hunter High School

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