Sarah Carson
Haughton,LA
Summary
Experienced professional with a proven track record, enhancing patient care coordination and case acceptance rates. Fostered improvements in customer service and operational efficiency, leveraging clerical skills and an engaging personality. Skilled in problem-solving and exceptional communication, adept at fostering positive relationships and multitasking across diverse roles.
Overview
25
25
years of professional experience
Work History
Treatment Coordinator
Cosse and Silmon Orthodontics
Shreveport, LA
10.2018 - 10.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted doctors in the development of customized treatment plans, ensuring optimal patient outcomes.
Hometown Show Host
Ksla 12
Shreveport, LA
08.2015 - 03.2018
- Continuously refined interviewing techniques for more compelling guest interactions and informative discussions.
- Maintained professional relationships with guests and industry contacts.
- Balanced entertainment value with timely information delivery for an engaging yet informative viewing experience.
- Conducted insightful interviews with guests, fostering open dialogue and memorable conversations.
Scheduling Coordinator
Marina Bay Animal Hospital
League City, TX
01.2003 - 05.2006
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Retail Assistant Manager
Ann Taylor
Friendswood, TX
09.1999 - 12.2002
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Merchandising And Consumer Studies
Louisiana Tech University
Ruston, LA01-2000
Skills
- Problem-solving abilities
- Professionalism
- Patient Care Coordination
- Multitasking
- Clerical skills
- Engaging personality
- Exceptional communication
- Cross-cultural sensitivity
- Relationship selling
Timeline
Treatment Coordinator
Cosse and Silmon Orthodontics
10.2018 - 10.2024
Hometown Show Host
Ksla 12
08.2015 - 03.2018
Scheduling Coordinator
Marina Bay Animal Hospital
01.2003 - 05.2006
Retail Assistant Manager
Ann Taylor
09.1999 - 12.2002
Bachelor of Science - Merchandising And Consumer Studies
Louisiana Tech University