Sarah Carson
Haughton,LA
Summary
Experienced professional with a proven track record, enhancing patient care coordination and case acceptance rates. Fostered improvements in customer service and operational efficiency, leveraging clerical skills and an engaging personality. Skilled in problem-solving and exceptional communication, adept at fostering positive relationships and multitasking across diverse roles.
Overview
25
25
years of professional experience
Work History
Treatment Coordinator
Cosse and Silmon Orthodontics
10.2018 - 10.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted doctors in the development of customized treatment plans, ensuring optimal patient outcomes.
Hometown Show Host
Ksla 12
08.2015 - 03.2018
- Continuously refined interviewing techniques for more compelling guest interactions and informative discussions.
- Maintained professional relationships with guests and industry contacts.
- Balanced entertainment value with timely information delivery for an engaging yet informative viewing experience.
- Conducted insightful interviews with guests, fostering open dialogue and memorable conversations.
Scheduling Coordinator
Marina Bay Animal Hospital
01.2003 - 05.2006
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Retail Assistant Manager
Ann Taylor
09.1999 - 12.2002
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Merchandising And Consumer Studies
Louisiana Tech University
Ruston, LA01-2000
Skills
- Problem-solving abilities
- Professionalism
- Patient Care Coordination
- Multitasking
- Clerical skills
- Engaging personality
- Exceptional communication
- Cross-cultural sensitivity
- Relationship selling
Timeline
Treatment Coordinator
Cosse and Silmon Orthodontics
10.2018 - 10.2024
Hometown Show Host
Ksla 12
08.2015 - 03.2018
Scheduling Coordinator
Marina Bay Animal Hospital
01.2003 - 05.2006
Retail Assistant Manager
Ann Taylor
09.1999 - 12.2002
Bachelor of Science - Merchandising And Consumer Studies
Louisiana Tech University
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