Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sarah Carter

Mize,MS

Summary

Dependable worker who doesn't mind working overtime. I'm a fast learner, and an excellent multitasker. I have over 7 years of excellent customer service experience. I'm looking for a Career, and I'm ready to start working for your company, and I would take the upmost pride In working for you.

Overview

6
6
years of professional experience

Work History

Dispatcher

AirSouth
Mendenhall, MS
12.2023 - Current
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Participated in team meetings discussing changes in procedures or processes.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Reviewed accounts and identified overdue payments.
  • Negotiated payment arrangements with delinquent customers.
  • Processed customer payments in a timely manner.
  • Performed follow-up on past due accounts via telephone, email or mail correspondence.

Courier

Fedex express
Meridian, MS
03.2022 - 03.2023
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Communicated with customers to coordinate delivery times.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Delivered items to residential addresses within specified time frames.
  • Provided excellent customer service by answering questions about delivery status.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Assessed size, weight, and special handling requirements of each package.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Collected payments from customers upon delivery of goods as required.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.

Rural Carrier Associate

United States Postal Service, USPS
Kosciusko, MS
06.2018 - 02.2022
  • Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
  • Monitored route conditions, such as traffic and weather, to ensure safe navigation.
  • Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
  • Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
  • Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
  • Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
  • Sorted incoming mail into designated categories for further processing or distribution.
  • Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
  • Collected outgoing mail from post office boxes or from customers at their residences or places of business.
  • Ensured compliance with federal laws pertaining to the safe handling of hazardous materials in the mail system.
  • Assisted customers with redirecting packages if incorrect addresses were provided on envelopes or parcels.
  • Responded promptly to customer complaints regarding delivery issues such as lost items or late arrivals.
  • Adhered strictly to security protocols while handling cash payments from customers.
  • Reported any suspicious activity observed during route delivery to supervisor immediately.
  • Conducted periodic inspections of vehicle tires, brakes, lights and other components for optimal performance.
  • Coordinated with supervisors regularly on route changes due to construction detours or bad weather conditions.
  • Performed minor repairs on vehicles when needed such as changing oil filters and replacing windshield wipers.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Gainesville, GA
08-2016

Skills

  • Updating Logs
  • Route Navigation
  • Routing Orders
  • Adjusting Routes
  • Processing Orders
  • Schedule Coordination
  • Training New Hires
  • Prioritizing Calls
  • Database Maintenance
  • Critical Thinker
  • Customer Relations

Affiliations

  • Baking
  • Planting
  • Gardening
  • Cooking
  • Dancing

Timeline

Dispatcher

AirSouth
12.2023 - Current

Courier

Fedex express
03.2022 - 03.2023

Rural Carrier Associate

United States Postal Service, USPS
06.2018 - 02.2022

High School Diploma -

Cornerstone Christian Correspondence School

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Sarah Carter