Sarah Casey

Provided exceptional service to customers in a high-paced environment.

Proven skill in coping with high-demand conditions.

Coordinating routine duties and ensuring a clean environment.

Utilized expert measuring strategies to ensure accuracy in pouring.

Launched a wine and small plate dining establishment.

Guided onboarding process for new servers and bartenders.

Directed team activities during the manager's absence.

• Appointed as a Designated Bartender Trainer.
• Maintained guest safety by adhering to strict food handling protocols.
• Participated in efforts to maintain excellence in product quality by reinforcing adherence to recipes.
• Executed cash management tasks and confirmed accurate reconciliations.
• Ensured consistent stock levels and cleanliness of bar area.
• Designed structured cleaning plans.
• Conducted monthly inventory assessments.
• Maintained top-tier guest experience.
• Mastered detailed knowledge of all menu items, including food and drinks.
• Utilized relationship-building techniques to consistently exceed guest satisfaction benchmarks.
• Recommended and served beverages including cocktails, wine, and beer with an emphasis on upselling.
• Enhanced overall experience by fostering personalized engagement.
• Configured and preserved optimal bar conditions.

• Operated in a fast-paced nightclub environment.
• Managed upscale beverage service in a VIP setting.
• Executed financial transactions with accuracy.
• Secured customer loyalty through consistent engagement and service excellence.