SARAH CASILLAS
Menands,NY
Summary
Customer-focused retail professional with over 5+ years of experience in delivering personalized service and driving sales. Proven ability to create engaging shopping experiences and excel in fast-paced environments. Expertise in building rapport, understanding customer needs, and maintaining organized, high-performing sales floors.
Overview
11
11
years of professional experience
Work History
Merchandise Stock Associate
Burlington Coat Factory
Colonie , NY
02.2026 - 08.2026
- Received and unpacked shipments, verifying inventory accuracy to support stock management
- Stocked merchandise on sales floor to ensure attractive and organized displays
- Ensured all displays remained fully stocked and visually appealing to customers
- Collaborated with team members to streamline restocking processes, improving product availability
- Maintained cleanliness and organization of stockroom areas, promoting efficient operations
- Assisted customers with product inquiries and store navigation
Customer Service Representative (Volunteer/Staff)
American Red Cross
Albany, USA
01.2025 - 01.2026
- Facilitated service inquiries, scheduling, and client coordination to enhance service delivery
- Communicated clearly to guide individuals through services and next steps
- Delivered compassionate support to individuals in high-stress situations, fostering trust and reassurance
- Ensured accurate record-keeping and confidentiality of sensitive information, safeguarding client trust
Beauty Team Member
Target
Albany, USA
04.2022 - 01.2024
- Deliver personalized service through active selling and tailored product recommendations
- Assist customers in selecting products based on needs and budget
- Developed comprehensive knowledge of beauty products, skincare, and current trends to enhance customer experience
- Organized and maintained fully stocked, visually appealing sales floor to attract and engage customers
- Provided assistance to customers in selecting appropriate products in selecting products based on needs and budget
Customer Service Associate
Doodle Doo's
01.2020 - 01.2022
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction.
- Managed multi-line phones, resolving customer inquiries promptly and enhancing service experience.
- Coordinated appointments and walk-ins, optimizing daily scheduling for smooth operations.
- Accurately processed transactions using POS systems.
Sales Associate
De Janeiro
01.2019 - 12.2020
- Collaborated with team members to consistently meet and exceed daily sales goals.
- Supported daily retail operations, achieving sales and service expectations
- Processed customer transactions, returns, and concerns with professionalism and efficiency
- Maintained store cleanliness and organized merchandise displays.
Cashier / Stock Associate
Mandee
01.2016 - 01.2018
- Assisted customers with product selection and recommendations
- Kept checkout area clean and organized for efficient customer service.
- Ensured clean, organized sales floor to enhance shopping experience.
- Stocked shelves with merchandise to maximize product availability for customers.
- Supported merchandising, inventory control, and stock organization
Education
Associate of Science - Digital Media
Hudson Valley Community College
Troy, NY06-2028
High School Diploma -
Central High School
Valley Stream01-2017
Skills
- Inventory management
- Stock management
- POS systems expertise
- Product display
- Customer assistance
- Customer engagement
- Team collaboration
- Attention to detail
- Fast-paced adaptability
- Time optimization
- Effective communication
- Customer trust
Timeline
Merchandise Stock Associate
Burlington Coat Factory
02.2026 - 08.2026
Customer Service Representative (Volunteer/Staff)
American Red Cross
01.2025 - 01.2026
Beauty Team Member
Target
04.2022 - 01.2024
Customer Service Associate
Doodle Doo's
01.2020 - 01.2022
Sales Associate
De Janeiro
01.2019 - 12.2020
Cashier / Stock Associate
Mandee
01.2016 - 01.2018
Associate of Science - Digital Media
Hudson Valley Community College
High School Diploma -
Central High School