Sarah Caskey

Key Achievements

• Implemented maintenance RCA program to optimize operational efficiency to reduce downtime by up to 15% across region
• Created and oversaw 2 SME Programs to develop specialized equipment training for network and SOPs
• Established clear procedures for janitorial scope and improved performance by 40%+
• Led and aligned with multiple maintenance platforms and central support teams to modify janitorial service agreements in 31% of sites
• Partnered with campus facilities to enhance Fire Life Safety vendor, and developed clear processes and expectations to eliminate risk to safety and compliance

Key Responsibilities

• Supervised employee performance, preventive maintenance and safety
• Managed efficient teams of up to 55 employees
• Supervised safety, prevention and fire protection programs
• Delegated tasks to carefully selected employees in alignment with resource management goals
• Contributed to development, implementation and execution of maintenance programs

Key Achievements:

• Drove safety incidents down to 0 by implementing effective process, accountability, and recurring audits
• Developed client relationship decreasing reported breakdown events by 50%+ in 3 months
• Increased equipment reliability by 8% WoW on SmartPac high volume equipment
• Improved site PM effectiveness ranking by 32 positions in 4 months
• Eliminated inventory risk from 124K DPMO to under 1K DPMO in 3 months
• Implemented power quality study and eliminated power supply failures on main shipping sorter from 4 failures per month to 0
• Led successful 5.93 million dollar electrical relocation project

Key Responsibilities:

• Supervised daily operations, including employee performance, preventive maintenance and safety
• Planned/ scheduled maintenance outages as part of preventive maintenance program
• Monitored safety compliance to maintain strict standards and protect team members from harm
• Decreased knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
• Evaluated final results to determine quality levels and isolate root causes of any identified faults
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time

Key Achievements:

• Researched and developed CB4000 power surge recovery and prevention plan implemented across JLL network
• Regional Representative who drove 2020 Base Building OCP completions for Mid Atlantic region of 13 sites
• Maintained and improved client relationship during overturn of Maintenance Manager
• Holy Grail Representative who drove monthly safety training compliance completion up to 100% by mid month
• Was acting MM for PNE5 AR IXD Launch responsible for hiring, planning, training, and coordination

Key Responsibilities:

• Established and maintained safety-first culture by promoting and driving safe work practices and timely training amongst Technicians and subcontractors
• Drove performance as measured by client’s Key Performance Indicators
• Established relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in delivery of IFM services
• Provided engineering guidance to Technicians as needed to ensure operations are aligned with site and portfolio goals and values
• Managed subcontractors and suppliers to deliver services against contracts and expectations
• Administered training to ensure compliance, readiness and competency of staff
• Participated in Regional Manager WBR meetings to drive and maintain business health
• Ensured client satisfaction with delivery of Facility Management services and provide lead role in monitoring and increasing customer satisfaction

Key Achievements:

• Implemented organizational resources for ordering and managing important data to assist with open communication between multiple sites
• Created and developed and IRDR Improvement Plan that improved IRDR DPMO 90% WOW within 3 weeks
• Developed playbooks for standard work processes to cut down on training time and provide credible resources network wide such as IRDR management, EAM start up, COUPA, etc
• Drove PM completion recovery plan on YVR2 BBM to improve completion rate from 60% to 95%
• Drive EAM support and Team performance for YVR2, YVR3, ATL6, ATL7, ATL8, and MGE5 MHE and BBM Teams

Key Responsibilities:

• Drove technician performances as measured by client's KPI for Base Building Management
• Managed subcontractors and suppliers to deliver goods and services against contracts and expectations
• Matched completed work and received materials to invoices for Accounts Payable utilizing COUPA and Payee Central
• Created weekly reports of current and upcoming PM schedules, KPI performance, budget performance, and projects from EAM, COUPA, Quip and other sources
• Installed innovation by continuously sourcing ways to improve labor time, cut cost, and maximize operational uptime
• Developed relationships with Site Leads, Department Heads, and contractors to establish credibility on ongoing service deliveries

Key Achievements:

• Created and implemented new-hire onboarding program for 1,695+ JLL maintenance employees on Amazon account
• Created, implemented and managed meal card program for continued travel that includes 1,695+ card holders
• Improved procurement process by removing sourcing complications and contracting single supplier for PPE and tools for launch sites
• Supported 41% improvement in account growth YOY by onboarding over 1,200 new hires
• Created Management Onboarding Program outline to best prepare new onsite managers and regional managers for maximum operational success

Key Responsibilities:

• Managed planning, scheduling, and execution for all onboarding classes, including EHS and CPR training for each location
• Coordinated and collaborated with team of 47 operations managers, EHS Ambassadors, and 5 suppliers to facilitate training to new hires in onboarding program
• Collaborated with 132 Amazon IT Teams and Amazon Sr. RME Leadership to ensure proper asset assignments, tracking, and accesses
• Traveled 40% of year to facilitate onboarding training during peak operational periods
• Developed job aids, facilitation guides, and web based materials for new hires and training ambassadors
• Record, review, audit, and document purchase transactions for over 1,695 card holders
• Track onboarding satisfaction for new hires, ambassadors, and management via Qualtrics survey software