Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic
Sarah Castaneda

Sarah Castaneda

Riverside,CA

Summary

Dynamic Customer Service Specialist with a proven track record at Sugarbomb Poms, excelling in complaint resolution and customer retention strategies. Adept at leveraging effective communication and problem-solving skills to foster strong client relationships, driving satisfaction and loyalty. Recognized for enhancing operational efficiency through meticulous data entry and project management expertise.

Overview

23
23
years of professional experience

Work History

Customer Service Specialist

Sugarbomb Poms
Riverside, California
02.2016 - Current
  • Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
  • Resolved escalated customer issues quickly and efficiently while adhering to company policy.
  • Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
  • Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
  • Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

Sales and Marketing Manager

Shady Avenue Group
Pittsburgh, PA
01.2008 - 02.2014
  • Leveraged market and customer insight data to develop marketing and sales strategies.
  • Analyzed competitors' activities in order to gain an advantage in the marketplace.
  • Provided ongoing support and guidance to team members regarding sales techniques.
  • Managed customer relations through social media platforms, email marketing, and direct contact.
  • Organized promotional events and campaigns to promote products or services.

Sales and Service Representative

Charles Spiegel for Men
Squirrel Hill, PA
01.2003 - 05.2008
  • Established relationships with key industry contacts to generate leads and close deals.
  • Organized networking events aimed at connecting potential customers with existing clients.
  • Conducted market research to identify potential opportunities for product expansion.
  • Developed brand positioning and strategies to enhance brand value and equity.
  • Developed sales team through motivation, counseling and product knowledge education.
  • Oversaw regional and local sales managers and staffs.
  • Developed strong communication and interpersonal skills to build relationships with customers and colleagues.
  • Conducted research to identify trends within the industry.
  • Utilized problem solving techniques to resolve customer issues in a timely manner.
  • Generated reports on daily sales activities as requested by management team.
  • Processed returns and exchanges in accordance with established guidelines.
  • Assisted customers with inquiries via phone, email and chat platforms.
  • Implemented strategies for increasing customer loyalty and retention rates.
  • Performed cash handling duties including deposits, withdrawals, transfers.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Worked with management teams to develop annual sales plans, goals, and targets.
  • Called and met with regular and prospective customers to build long-term customer relationships and networks.
  • Analyzed sales data to adjust and improve sales strategies.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
  • Processed customer adjustments to maintain financial accounts.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.

Education

Some College (No Degree) - Nursing And Biological Science

Riverside City College
Riverside, CA

Skills

  • Customer relationship management
  • Effective communication
  • Customer service excellence
  • Telephone etiquette
  • Complaint resolution strategies
  • Customer relations expertise
  • Written and oral communication
  • Project management skills
  • Problem-solving techniques
  • Customer retention strategies
  • De-escalation methods
  • Computer proficiency
  • Data entry accuracy
  • Time management abilities
  • Follow-up techniques
  • Critical thinking skills
  • Task prioritization
  • Active listening skills
  • Team collaboration
  • Rapport building
  • Client relations management
  • Microsoft Outlook proficiency
  • Microsoft Excel expertise
  • Professional telephone demeanor
  • Sales proficiency
  • Business development skills
  • Product sales expertise
  • Team development

References

References available upon request

Affiliations

  • President of the Honors Program Club at RCC
  • Dean's List at RCC

Timeline

Customer Service Specialist

Sugarbomb Poms
02.2016 - Current

Sales and Marketing Manager

Shady Avenue Group
01.2008 - 02.2014

Sales and Service Representative

Charles Spiegel for Men
01.2003 - 05.2008

Some College (No Degree) - Nursing And Biological Science

Riverside City College

Similar Profiles

CREATE PROFILE