Sarah Castellanos
New Orleans,LA
Summary
Dynamic leader with a proven track record at Chick-fil-A, adept in team leadership and customer service excellence. Skilled in staff training and complex problem-solving, I significantly enhanced customer satisfaction and team efficiency. Expert in verbal communication, my approach boosts relationships and operational success, embodying a blend of hard and soft skills to drive achievements.
Overview
2
2
years of professional experience
Work History
MANAGER
Chick-fil-A
New Orleans, LA
09.2023 - Current
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties, such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Mentored and trained new employees on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached and motivated the team, driving sales, and delivering exceptional customer service.
- Monitored staff performance and addressed issues.
CREW MEMBER
Raising Cane's
New Orleans, LA
03.2023 - 08.2023
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Completed all store opening and closing procedures.
- Followed all safety and security procedures to reduce risks.
- Restocked shelves with merchandise throughout the shift.
- Cleaned and sanitized store restroom areas and stalls.
- Handled customer complaints in a professional and courteous manner.
Barista
Nola Beans
New Orleans, Louisiana
09.2022 - 12.2022
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Collected payments and provided accurate change.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
HIGH SCHOOL DIPLOMA -
International Highschool of New Orleans
New Orleans, LA05.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Relationship building
- Complex Problem-solving
Awards
Honor Roll
Languages
Spanish, Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
MANAGER
Chick-fil-A
09.2023 - Current
CREW MEMBER
Raising Cane's
03.2023 - 08.2023
Barista
Nola Beans
09.2022 - 12.2022
HIGH SCHOOL DIPLOMA -
International Highschool of New Orleans
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