Sarah Castillejo
Winchester
Summary
Receptionist with 6 years of experience in enhancing front desk operations and customer satisfaction. Skilled in managing administrative tasks, optimizing appointment scheduling, and fostering a team-oriented environment to improve communication and service delivery. Proficient in computer skills, customer assistance, and problem-solving, with a focus on delivering exceptional service and streamlining processes.
Overview
5
5
years of professional experience
Work History
Customer Service/ Receptionist
Perfect Smile Dental Ceramic Inc
02.2024 - Current
- Manage front desk operations, schedule appointments, and provide exceptional patient care
- Streamline administrative processes, enhancing overall efficiency and patient satisfaction
- Maintain accurate patient records, handle billing inquiries, and coordinate with dental staff
- Implement new filing system, reducing document retrieval time significantly
- Manage appointment scheduling, optimising chair time and reducing wait periods
- Implement reminder system, decreasing no-shows and improving practice revenue
Front Desk
Home Depot
11.2019 - 10.2023
- Greeted customers warmly, managed inquiries efficiently, and streamlined front desk operations, enhancing overall customer satisfaction at Home Depot
- Coordinated with various departments to address customer needs, fostering a cohesive team environment and boosting interdepartmental communication
- Provided empathetic assistance to customers, offering tailored solutions and product recommendations, thereby cultivating customer loyalty
Education
High School Diploma -
Whittier High School
Whittier, CA06.2012
Skills
- Customer assistance
- Communication
- Time management
- Sales
- Customer service
- Problem solving
- Multitasking
- Organization
- Computer skills
- Attention to detail
- Teamwork
- Professionalism
- Conflict resolution
- Data entry
- Inventory management
Personal Information
Age: 30
Ethnicity
Latina/Hispanic
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service/ Receptionist
Perfect Smile Dental Ceramic Inc
02.2024 - Current
Front Desk
Home Depot
11.2019 - 10.2023
High School Diploma -
Whittier High School
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