Sarah Cawley
Lake Mary,FL
Summary
Self-motivated in whatever Job I work, and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Asbury University Physical Plant
Wilmore, KY
01.2023 - 04.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted visitors to provide information and direct to appropriate personnel.
Hostess
The Back Porch Longwood
Longwood, FL
05.2023 - 08.2023
- Managed incoming calls during busy shifts.
- Communicated clearly with kitchen staff regarding customer orders.
- Greeted customers and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in bussing tables when needed during busy periods.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted in preparing the restaurant for opening and closing shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Managed dining room layout to maximize efficiency of staff members.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
- Resolved conflicts between customers when necessary.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
Team Member
Crystal Ballroom
Lake Mary, FL
05.2023 - 08.2023
- Set up for events, as well as take down, serving others, and clearing off plates, silverware etc.
- Served appetizers, and various food items.
- Clean venue at the end of the night.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cashier/Customer Service
Wingstop
Lake Mary, FL
03.2022 - 07.2022
- Cashiering, handling customers/money, handing customers food, serving dine in guests, attending to customers needs, call in orders, heavy lifting, refilling ice machines, restocking front of house, bussing tables etc.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
Food Service Worker
SSA Group, LLC
Lake Mary, FL
07.2021 - 08.2021
- Utilized point-of-sale systems for taking orders from customers.
- Cleaned kitchen areas, equipment and utensils.
- Prepared beverages such as coffee, tea, soda.
- Followed established cash handling procedures when collecting payment from customers.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Ensured that all foods were prepared according to health department regulations.
- Monitored inventory levels of food items used during meal services.
- Maintained accurate records of sales transactions for end-of-day reports.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Replenished condiments at customer tables as needed.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL05-2022
Some College (No Degree) - Communications (PR)
Asbury University
Wilmore, KYSkills
- Writing Skills
- English
- Cashiering
- Food Service
- Restaurant experience
- Busser
- Heavy Lifting
- Sales
- Time management
- Customer service
- Front desk (1 year)
- Serving
- Math
- Guest Relations
- File Management
- Office Administration
- Cash Handling
- Administrative Support
- Office Organization
- Customer Service
- Clerical Support
- Mail distribution
- Time Management
- Problem-solving skills
- Oral and writing communication
- Customer assistance and interaction
- Verbal and written communication
- Scheduling appointments
- Listening Skills
- Telephone Etiquette
- Task Delegation
- Administrative Skills
Personal Information
- Title: Looking for a Summer Job
- Work Permit: Authorized to work in the US for any employer
Languages
Spanish, Fluent
Affiliations
- Performing Improv, sketch comedy, and writing comedy is something I enjoy in my free time.
- I love creative writing and writing screenplays for short films, poetry, and short stories.
- I enjoy singing and getting to sing with a gospel choir as well in talent shows and open mics.
- Sewing is also something I do in my free time, and upcycling clothes from thrift stores.
- Makeup for theatre and films is something I practice as well, and get to do in short films at the University I attend.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Hostess
The Back Porch Longwood
05.2023 - 08.2023
Team Member
Crystal Ballroom
05.2023 - 08.2023
Front Desk Receptionist
Asbury University Physical Plant
01.2023 - 04.2024
Cashier/Customer Service
Wingstop
03.2022 - 07.2022
Food Service Worker
SSA Group, LLC
07.2021 - 08.2021
High School Diploma -
Lake Mary High School
Some College (No Degree) - Communications (PR)
Asbury University
Similar Profiles
Cathy EvansCathy Evans
Business Operations Specialist at University Of Southern Mississippi Physical PlantBusiness Operations Specialist at University Of Southern Mississippi Physical Plant
Michelle LathropMichelle Lathrop
Custodial Manager at Physical Plant, Columbia International UniversityCustodial Manager at Physical Plant, Columbia International University
Geneva GomezGeneva Gomez
Student Worker at North Park University Physical PlantStudent Worker at North Park University Physical Plant
Anastasia HoyAnastasia Hoy
Customer Service Staff at Publix Super Markets IncCustomer Service Staff at Publix Super Markets Inc
Hunter VerlingHunter Verling
Accounting Student at Chatham UniversityAccounting Student at Chatham University