Sarah Ceteras
Danville,CA
Summary
Dynamic leader with extensive experience at AT&T, excelling in operations management and strategic planning. Proven track record in fostering high-performing teams and enhancing client relationships. Skilled in problem-solving and innovative solutions, driving productivity improvements and cultivating a culture of continuous growth. Charismatic mentor dedicated to empowering employees and achieving organizational goals.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
10
10
years of professional experience
Work History
Director Network Services
AT&T
Pleasanton, CA
01.2025 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Director Network Process & Quality
AT&T
San Ramon, CA
06.2020 - 01.2025
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Regional Director of Operations/Chief of Staff
AT&T
San Ramon, CA
07.2015 - 06.2020
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Set team and individual KPIs and provided regular, actionable feedback.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Education
Bachelor of Arts - Organizational Communication
Chico State University
Chico06-2000
Skills
- Relationship building
- Decision-making
- People management
- Operations management
- Project management
- Verbal and written communication
- Strategic planning
- Team management
- Creativity and innovation
- Organizational development
- Staff development
- Charismatic leader
- Partnerships and alliances
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team building
- Stakeholder engagement
- Analytical thinking
- Coaching and mentoring
- Visionary leadership
- Conflict resolution
Timeline
Director Network Services
AT&T
01.2025 - Current
Director Network Process & Quality
AT&T
06.2020 - 01.2025
Regional Director of Operations/Chief of Staff
AT&T
07.2015 - 06.2020
Bachelor of Arts - Organizational Communication
Chico State University