Sarah Chanesman
Lovington,NM
Summary
Passionate about promoting lasting customer satisfaction and bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Aircraft Armament Systems Specialist
United States Air Force, USAF
12.2019 - 12.2023
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Recorded maintenance actions in aircraft logbooks.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Documented all inspection and maintenance actions in aircraft forms and IMDS.
Front Waiter/Manager's Assistant
Clyde's Restaurant
11.2016 - 12.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Backroom Coordinator
HomeGoods
09.2018 - 07.2019
- Supervised processing of orders, order tracking and delivery of goods
- Analyzed trends and reported on areas of improvement or change.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assigned tasks to team members to complete within designated time frames.
Shift Leader
Cold Stone Creamery
10.2014 - 11.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Hostess
Cracker Barrell
01.2016 - 07.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Herndon High School
Herndon, VA06.2016
Skills
- Customer Satisfaction
- Training Junior Team Members
- Quality Standards
- Strategic Planning
- Coaching and Mentoring
- Verbal and Written Communication
- Customer Service and Engagement
- Teamwork and Collaboration
- Adaptability
- Organization
- Interpersonal
- Multitasking
Internship
Intake Specialist/Administrative Assistant- June 2023 - Present - Permian Basin Counseling and Guidance Hobbs, NM: Serving as the first point of contact for all patients at a medical facility. Assisting with registration and admissions, record patient information and provide administrative support for other medical professionals.
Languages
Hungarian
Native or Bilingual
Timeline
Aircraft Armament Systems Specialist
United States Air Force, USAF
12.2019 - 12.2023
Backroom Coordinator
HomeGoods
09.2018 - 07.2019
Front Waiter/Manager's Assistant
Clyde's Restaurant
11.2016 - 12.2019
Hostess
Cracker Barrell
01.2016 - 07.2016
Shift Leader
Cold Stone Creamery
10.2014 - 11.2016
High School Diploma -
Herndon High School
Similar Profiles
MICHAEL BELLEMICHAEL BELLE
Sports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air ForceSports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air Force
Philip D. SpencerPhilip D. Spencer
Aircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force BaseAircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force Base
Susannah ParkerSusannah Parker
Protocol Assistant at United States Air Force, USAF / Air National GuardProtocol Assistant at United States Air Force, USAF / Air National Guard
BRANTON BICKHAMBRANTON BICKHAM
Firefighter at United States Air Force, USAFFirefighter at United States Air Force, USAF
Dalton HackerDalton Hacker
Detective at Hobbs Police DepartmentDetective at Hobbs Police Department