Sarah Channell
Summary
Dynamic Experience Manager at Ulta Beauty, excelling in talent development and client satisfaction. Achieved salon performance 40% above goal through strategic leadership and effective communication. Skilled in hiring and recruiting, with a strong focus on product knowledge and client retention strategies. Passionate about enhancing guest experiences and driving sales growth.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Experience Manager
Ulta Beauty
Reno, Nevada
09.2024 - Current
- Drove salon performance to 40% above goal through strategic leadership, talent development, and operational execution.
- Recruited, coached, developed, and promoted multiple boutique associates and salon professionals, including stylists and master stylists.
- Boosted prestige cosmetics performance to 4% above goal through targeted sales coaching and team development initiatives.
- Mentored sales management, enhancing leadership skills and contributing to improved business performance.
- Planned, organized, and executed corporate and store-led events to drive guest engagement, sales growth, and brand awareness.
- Managed salon and retail payroll while maintaining adherence to operational budgets and financial goals.
- Oversaw store shrink initiatives and supported achievement of overall sales and operational objectives.
- Conducted salon technical interviews and evaluations for the district, ensuring adherence to hiring standards and fostering talent growth.
- Conducted Benefit Cosmetics technical evaluations in partnership with RAM, providing detailed applicant feedback and hiring recommendations.
Wax specialist/Trainer
European Wax Center
Reno, Nevada
10.2023 - 09.2024
- Trained new wax specialists to elevate service quality and client satisfaction.
- Advised clients on aftercare procedures following the completion of each service.
- Communicated clearly with clients to maximize comfort and ease.
- Monitored clients for skin reactions or allergies during waxing treatments to ensure safety.
- Sterilized equipment to uphold sound sanitation expectations.
- Developed cross-selling strategies for additional salon services, increasing customer engagement.
- Shaped eyebrows and removed facial hair, using depilatory cream, tweezers, electrolysis, and wax.
Benefit Arch Expert
Ulta Beauty Inc.
Knoxville, TN
02.2023 - 10.2023
- Demonstrate and sell Benefit products, achieving personal/boutique sales and service goals.
- Convert 60% of service customers into Benefit product sales.
- Trained new wax specialists.
- Advised clients on aftercare procedures following the completion of each service.
- Identified any skin reactions or allergies that may arise during waxing treatments.
- Communicated clearly with clients to maximize comfort and ease.
- Created comfortable care environment by relaxing clients with conversation.
- Maintained a clean, hygienic environment while performing all waxing treatments.
- Demonstrated expertise in waxing services, including full-body and bikini waxes for new waxers.
- Perform short services: eyebrow and facial waxing and brow tinting (actively recommending additional services as appropriate).
- Maintain State Board compliant areas-keeping accurate and complete records.
- Book for return services, makeup lessons and events.
- Follow all safety, sanitation and hygienic procedures before, during and after services; ensure board compliance at all times.
- Partner with prestige consultants and salon professionals to promote teamwork.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Knoxville, TN 08.2021 - 09.2022
Skills
- Client Consultations
- Body Hair Removal
- Facials and Skincare Treatments
- Skin treatments
- Standard Waxing Understanding
- Wax Temperature Control
- Beauty Tool Sanitization
- Sanitize Tools
- Product Knowledge
- Product Demonstration
- Selling and Upselling
- Product Upselling
- Client Satisfaction
- Client Retention Strategies
- Hiring and recruiting
- Service provider coaching
- Workflow Efficiency
- Time Management
- Attention to Detail
- Effective Communication
- Clear Communication
- Goal Setting
- Reflective Listening
- Hair care sales
- Maintaining Clean Work Areas
Certification
- Cosmetology license
- Derma planing certified
- Full body waxing certified
- Electrotherapy in skin care certified
References
References available upon request.
Timeline
Experience Manager
Ulta Beauty
09.2024 - Current
Wax specialist/Trainer
European Wax Center
10.2023 - 09.2024
Benefit Arch Expert
Ulta Beauty Inc.
02.2023 - 10.2023
Cosmetology License - Cosmetology
Paul Mitchell The School
08.2021 - 09.2022