Sarah Chaplin
Gainesville,FL
Summary
With extensive customer service experience, I excel both in-person and remotely. My adept interpersonal skills cultivate positive customer relationships, consistently exceeding expectations. I seamlessly adapt to virtual platforms for effective communication through email, chat, and video calls. Committed to prompt problem-solving and surpassing performance standards, my well-rounded skill set combines traditional and modern communication capabilities, instilling confidence in excelling in any customer service role.
Overview
9
9
years of professional experience
Work History
Remote On Call Coordinator
Concierge Care-Gainesville
08.2023 - Current
- Foster positive client relationships and nurtured strong connections with caregivers to ensure a seamless on-call coordination process.
- Proficiently utilized remote collaboration tools to establish a robust virtual team culture, demonstrating effective communication and troubleshooting skills for remote decision-making.
- Collaborate with managers and team members to facilitate smooth handovers and resolve incidents, enhancing client satisfaction through prompt inquiry resolution.
- Streamline communication between clients and caregivers by efficiently managing scheduling adjustments and updates, maintaining detailed records for appropriate staff placement.
- Coordinate on-call services during holidays or emergencies to uphold continuity of care, demonstrating adaptability and efficiency.
- Maintain organized records of caregiver availability, skill sets, and certifications, ensuring optimal staff placement per case requirements.
- Manage office activities remotely by tracking records, filing documents, and facilitating communication between clients, contributing to improved client satisfaction scores.
- Apply superior conflict resolution and problem-solving skills to resolve issues, escalating major problems to managers as needed.
- Demonstrate respect, friendliness, and a willingness to assist wherever needed, showcasing a self-motivated and responsible approach.
- Efficiently managed time to meet deadlines, quickly adapting to new technology and software applications.
- Exhibit strong analytical and problem-solving skills to develop effective solutions for challenging situations, both independently and collaboratively in a team environment.
- Maintained excellent verbal and written communication skills, contributing to successful project management and client satisfaction.
Front Desk Specialist
Darwin Chiropractic Center
02.2021 - 01.2023
- Check-in patients and verify personal and insurance information.
- Schedule and confirm appointments for new and existing patients.
- Process payments, issue receipts, and handle financial transactions accurately.
- Maintain and update patient records for current and accurate information.
- Answer phone calls and address patient inquiries promptly.
- Manage and order office supplies.
- Handle multiple tasks simultaneously, including scheduling, calls, and assisting walk-in patients.
- Provide explanations of benefits and assist patients in understanding financial responsibilities.
- Communicate with patients regarding billing inquiries, statements, and payment arrangements.
- Supervisor Training
- Record and post payments received from insurance companies, patients, or other sources.
- Collect and verify patient demographic and insurance information.
- Input and update patient data into the electronic health records (EHR) system.
- Obtain pre-authorization for medical procedures if required by insurance plans.
Front Desk Specialist
Darwin Chiropractic Center
02.2019 - 02.2020
- Check-in patients and verify personal and insurance information.
- Schedule and confirm appointments for new and existing patients.
- Process payments, issue receipts, and handle financial transactions accurately.
- Maintain and update patient records for current and accurate information.
- Answer phone calls and address patient inquiries promptly.
- Manage and order office supplies to ensure front desk resources are sufficient.
- Handle multiple tasks simultaneously, including scheduling, calls, and assisting walk-in patients.
- Provide explanations of benefits and assist patients in understanding financial responsibilities.
- Communicate with patients regarding billing inquiries, statements, and payment arrangements.
- Record and post payments received from insurance companies, patients, or other sources.
- Collect and verify patient demographic and insurance information.
- Input and update patient data into the electronic health records (EHR) system.
- Obtain pre-authorization for medical procedures if required by insurance plans.
Program Specialist
University of Florida
01.2018 - 11.2018
- Provide administrative support to program directors, faculty, and staff
- Assist with scheduling appointments and meetings
- Manage calendars and coordinate travel arrangements
- Maintain communication channels, including email and chat
- Process financial transactions (reimbursements, purchase orders)
- Collect and analyze data relevant to program goals
- Prepare reports and presentations based on data analysis
- Collaborate with university departments, and faculty.
- Ensure program activities adhere to university policies
- Stay informed about changes in university regulations or guidelines
- Proficiently use office software, databases, and relevant tools
- Provide technical support for online platforms
Hybrid Scheduling Coordinator
West Family Chiropractic
11.2016 - 01.2018
- Receive and handle incoming calls and inquiries from patients
- Schedule appointments for chiropractic services, consultations, and follow-up visits
- Coordinate with chiropractic team to ensure availability for both new and existing patients
- Communicate with patients to confirm, reschedule, or cancel appointments
- Address patient queries regarding scheduling and appointments
- Update and maintain accurate patient records, including contact information and appointment history
- Ensure compliance with patient confidentiality and privacy regulations (HIPAA)
- Verify insurance information for patients to ensure coverage for chiropractic services
- Assist patients in understanding their insurance benefits and coverage
- Collect copayments or payments from patients at the time of service
- Address scheduling conflicts, missed appointments, and other issues promptly and professionally
- Participate in staff meetings to discuss scheduling issues and improvements
Administrative Assistant (Admin Assistant)
Millhopper Family Dentistry
06.2015 - 08.2016
- Manage and coordinate patient appointments, including new visits and follow-ups.
- Respond to calls, emails, and inquiries about appointments and procedures.
- Confirm appointments and follow up on treatment plans with patients.
- Work with insurance for coverage verification and benefit confirmation.
- Collect and update patient demographic and medical history information.
- Ensure completeness and accuracy of patient forms and records.
- Assist with billing, including insurance claim preparation.
- Collect co-payments, process payments, and provide receipts.
- Organize and maintain patient records in compliance with privacy regulations.
- Manage patient check-ins and check-outs.
- Monitor and order office supplies, track dental inventory.
- Coordinate schedules and address patient needs with dental staff.
- Manage incoming/outgoing mail, emails, and faxes.
- Address patient concerns and inquiries promptly and professionally.
- Stay informed about healthcare regulations, including HIPAA compliance.
Education
High School Diploma -
Freedom Living Christian Academy
Niceville, FL06.2004
Skills
- Strategic Planning
- Negotiation
- Multitasking
- Organization and Time Management
- Documentation and Recordkeeping
- Insurance Verification
- Quality Assurance
- Phone and Email Etiquette
- Active Listening
- Dependable and Responsible
- Self-Directed
- Friendly, Positive Attitude
Timeline
Remote On Call Coordinator
Concierge Care-Gainesville
08.2023 - Current
Front Desk Specialist
Darwin Chiropractic Center
02.2021 - 01.2023
Front Desk Specialist
Darwin Chiropractic Center
02.2019 - 02.2020
Program Specialist
University of Florida
01.2018 - 11.2018
Hybrid Scheduling Coordinator
West Family Chiropractic
11.2016 - 01.2018
Administrative Assistant (Admin Assistant)
Millhopper Family Dentistry
06.2015 - 08.2016
High School Diploma -
Freedom Living Christian Academy
Similar Profiles
Titaus HaynesTitaus Haynes
Medical Assistant at Gainesville Primary Care HCAMedical Assistant at Gainesville Primary Care HCA
Pamela McClellanPamela McClellan
Practice Manager at HCA FL Gainesville Primary Care TiogaPractice Manager at HCA FL Gainesville Primary Care Tioga
Sarah LouvatSarah Louvat
CNA at Concierge Care Home Health CareCNA at Concierge Care Home Health Care
Larry GainesLarry Gaines
Cook at Wing StopCook at Wing Stop
SEKENNIA WELCHSEKENNIA WELCH
Family & Community Services Manager at ECS4KIDS: Episcopal Children's ServicesFamily & Community Services Manager at ECS4KIDS: Episcopal Children's Services