Sarah Chapman
Registered Nurse
Columbia,MO
Summary
Skilled Pediatric Telephone Triage Nurse with a proven track record spanning 12 years in patient advocacy, education, and EMR/EHR management. Skilled in transforming complex medical information into actionable patient care plans, enhancing treatment outcomes. Demonstrated leadership in training staff, ensuring high-quality patient care and efficient clinic operations. Highly detail oriented with superb accuracy in documentation and both written and verbal communication. Proficient with maintaining this level of skill remotely as well.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Pediatric Telephone Triage Nurse
Children’s Medical Group
01.2015 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Educated patients and family members about targeted therapies, medications and diet to enhance likelihood of positive treatment outcomes.
- Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Office Registered Nurse
Tiger Pediatrics
09.2012 - 12.2014
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Educated family members and caregivers on patient care instructions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Evaluated patient histories, complaints, and current symptoms.
Education
Bachelor Of Arts - Psychology
University of Missouri - Columbia
Columbia, MO 08.2001 - 05.2005
Accelerated Bachelor Of Science - Nursing
University of Missouri - Columbia
Columbia, MO 05.2011 - 06.2012
Skills
Patient Advocacy
Appointment Scheduling
Outbound Patient Calls
Symptom Assessment
Health Incident Triage
Medical Information Sharing
Patient Instruction
EMR / EHR
Preventive health
Strong clinical judgment
Timeline
Pediatric Telephone Triage Nurse
Children’s Medical Group
01.2015 - Current
Office Registered Nurse
Tiger Pediatrics
09.2012 - 12.2014
Accelerated Bachelor Of Science - Nursing
University of Missouri - Columbia
05.2011 - 06.2012
Bachelor Of Arts - Psychology
University of Missouri - Columbia
08.2001 - 05.2005
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