Summary
Overview
Work History
Education
Skills
Certification
Professional Qualifications Summary
References
Timeline
Generic

Sarah Chatell

Coventry,RI

Summary

Dedicated Safety and Training Coordinator with expertise in delivering high-quality training programs, managing Operator Qualification training, and overseeing the learning management system (LMS). Proven ability in personnel management, quality control, and ensuring compliance with training requirements. Strong communicator with excellent client management and customer service skills. Detail-oriented with exceptional organizational and interpersonal communication skills. Demonstrated critical thinking, problem-solving, and adaptability in various environments. Proficient in time management, working independently, and collaborating within multidisciplinary teams. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Coordinator of Training and Development

AGI Construction, Inc.
Smithfield, RI
07.2022 - Current
  • Provided Operator Qualification training to new and existing employees, ensuring compliance with company standards and regulatory requirements
  • Reviewed and updated training documents and records as necessary to reflect current procedures and best practices
  • Oversaw the learning management system (LMS), managing training modules, practice exams, and ensuring timely completion of training for each employee
  • Encouraged and coached employees to complete required training and attain additional qualifications, fostering a culture of continuous learning and development
  • Conducted regular Operator Qualification Audits to ensure each employee maintained proper qualifications and certifications
  • Ensured employees were informed of expectations for training, completion, and protocols, fostering a culture of accountability and compliance
  • Coordinated training location setup, logistics, attendance, and presentations, ensuring smooth execution of training activities
  • Collaborated with management and colleagues to assess training needs and develop appropriate content to address identified gaps
  • Developed and incorporated new procedures and revisions to the training program as needed, adapting to evolving business needs and industry standards
  • Demonstrated a commitment to protecting and promoting the interests of the company in all matters, always maintaining professionalism and integrity
  • Fostered harmonious, cooperative, and courteous relationships with colleagues and stakeholders, contributing to a positive work environment and team cohesion
  • Assisted in the coordination and administration of testing activities for National Grid, Eversource, and Northeast Gas Association
  • Liaised with internal stakeholders and external vendors to schedule testing sessions and manage logistics
  • Provided technical support to candidates and testing staff, troubleshooting issues and ensuring a smooth testing experience
  • Conducted quality assurance checks on testing equipment and facilities to maintain optimal testing conditions
  • Contributed to the development of testing procedures and protocols, adhering to industry best practices and standards.

Senior Business Consultant/ Manager of Franchise Performance

Subway Development Corporation of New England
Storrs, CT
08.2016 - 01.2022
  • Provide operational and food safety guidance and education during restaurant visits: Consistently evaluate SUBWAY restaurants using the PBE model on quarterly basis
  • Document adherence to Company compliance standards, improvements made, areas of opportunity and direction on how to improve, if needed during coaching sessions
  • Evaluate how the restaurant is performing compared to SUBWAY policies and procedures, analyze sales and cost data and provide specific customized direction to improve in these areas
  • Review franchisees portfolio and have regularly scheduled business reviews to see growth potential and areas of opportunity
  • Coach and counsel franchisees to reach individual store and territory goals
  • Provide guidance to franchisees to grow their business both within the local community in store and though online sales and delivery
  • Build Territory Relations by visiting all assigned restaurants at least quarterly depending on performance level, communicating with franchisees via voicemail, e-mail, territory meetings, individual franchise meetings and written communications
  • Gains respect from franchisees to be recognized as an asset to the business and leader in the field
  • Assist Territory Director and shared services team with site reviews by conducting three day parts of customer intercepts for all reviews within assigned area
  • Provide direction and proficiency to franchisees and staff with regard to New Store Openings & Transfer Training Hours
  • Additional: Deliver operational excellence to the assigned territory of 32 locations through quality assurance programs and reviews to Franchisee World Headquarters
  • Provide consistent analysis of Franchise compliance with stated cooperate standards through assessment of customer service, products, program reviews, food safety, team management and training
  • Advise and mentor franchisee's on operational improvements for enhanced profitability and compliance
  • Personal performance measured based on complaint handling, inventory maintenance practices, financial strength scores and training compliance
  • Coordination of all new franchisee launch activities
  • Tasks include: overseeing store build out, new staff hiring and training, supply ordering, food preparation standards, equipment operations, store layout of advertising, local store marketing, direct marketing, POS training and technology set up, Menu manager: menu layout and cloud-based programs.

Business Consultant

Subway Development Group
E Providence, RI
10.2006 - 07.2016
  • Execution of restaurant excellence and brand implementation through maintaining and monitoring operational assessment programs
  • Responsible for the operations, profit and loss and team training of 38 to 42 locations
  • Responsible for Marketing, administrative tasks, employee relations and other duties asked by the Director of Operations throughout three different markets
  • Ensure Safety and Sanitation standards are met, guest satisfaction, speed of service
  • Ensure all aspects of unit operations (i.e
  • Finance, legal, marketing, human resources, real estate and construction of new locations as well as new store openings) meeting Subway standards
  • Selected, coached and developed diverse effective teams to deliver results.

Education

BS in Social Sciences -

Rhode Island College

Skills

  • Organizational Development
  • Training delivery
  • Learning Management Systems
  • New program development
  • Materials Organization
  • Performance Evaluation
  • Employee Coaching
  • Schedule Coordination
  • Motivational speaking
  • Presentation
  • Materials Preparation
  • Verbal and written communication
  • Business Administration
  • Human Resources
  • Schedule Management
  • Program Support

Certification

  • OSHA 30
  • ServeSafe
  • CPR/AED Certified

Professional Qualifications Summary

Skilled in relationship building, quality control, and compliance management. Trained in operator qualifications and proficient in managing training documentation. Experienced in employee coaching, audit management, and training logistics coordination. Ability to assess training needs, develop procedures, and facilitate cross-functional collaboration. Proficient in testing management, strategy development, and utilizing testing platforms. Strong leadership and team management skills with a focus on quality assurance and compliance. Proficiency in data entry, administrative support, and Microsoft Office Suite. Experienced in on site safety and compliance evaluations. Experienced in Google Drive Management and Microsoft Teams for effective collaboration. Completed corporate franchise training programs focusing on quality control and operational standards.

References

References available upon request.

Timeline

Coordinator of Training and Development

AGI Construction, Inc.
07.2022 - Current

Senior Business Consultant/ Manager of Franchise Performance

Subway Development Corporation of New England
08.2016 - 01.2022

Business Consultant

Subway Development Group
10.2006 - 07.2016

BS in Social Sciences -

Rhode Island College
Sarah Chatell