Sarah Cheatham
Team Lead
Edwardsville,IL
Summary
With extensive experience in retail management, I have consistently driven results through my strong leadership and organizational skills. My ability to streamline tasks and enhance productivity has led to increased efficiency and success in the workplace. I am also highly skilled in inventory management and have a proven track record of providing exceptional customer service experiences. Communication, problem-solving, and adaptability are some of my strongest traits, which have allowed for effective team coordination and satisfied customers. As a highly-motivated individual, I am always eager to take on new challenges and continually strive to improve. I possess a strong work ethic, adaptability, and exceptional interpersonal skills, making me a valuable asset in any work environment. I am also able to work effectively unsupervised and have a knack for quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Retail Services Advisor
Office Max
Glen Carbon, IL
10.2023 - Current
- Delivered exceptional customer experiences.
- Executed efficient cashier services.
- Coordinated logistical support involving plan-o-gram adjustments.
- Oversee adjustments in advertisements to reflect correct pricing.
- Analyzed opportunities for improving existing services.
- Ensure adherence to company policies, procedures, and practices.
- Recognized with Key Carrier status in September 2024.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Resolved customer issues in a professional manner.
- Operated POS system to process payments from customers.
- Followed opening and closing procedures as outlined by the manager.
- Sorted incoming shipments for accuracy prior to stocking shelves.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Certified Trainer
Hawaiian Bros Island Grill
Edwardsville, IL
10.2022 - 09.2023
- Ensured deadline adherence through teamwork and managerial collaboration.
- Increased production speed through efficient labeling processes.
- Contributed to various team roles such as grilling and assembling food.
- Guided new hires in understanding procedures.
- Conveyed training outcomes to management.
In-Store Shopper
Instacart
Edwardsville, IL
05.2020 - 09.2022
- Maintained order accuracy by engaging with customers during ordering process.
- Completed customer orders within provided budget limits.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Ensured frozen and perishable foods remained cold or fresh.
Shift Leader
Smoothie King
Edwardsville, IL
11.2018 - 04.2021
- Advised patrons on food selections according to their dietary restrictions and tastes.
- Ensured accuracy and efficiency, resulting in an error rate of less than 1%.
- Managed team performance to maintain excellent productivity and customer service.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
Education
Bachelor of Science - Integrative Studies; Minor in Business Administration
Southern Illinois University Edwardsville
Edwardsville, Illinois05.2022
Associate of Science - Accounting
Lewis & Clark Community College
Godfrey, Illinois05.2018
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote)
- POS System Operation
- Remote Communication (Zoom, Slack, Teams)
- Experience in Leadership
- Google (Docs, Sheets, Calendar, Drive, Maps)
- Problem-Solving
- Customer Service
- Team Leader/Supervisor
- Effective Customer Upselling
- Food Safety and Sanitation
- Store maintenance
- Drawer counting
- Cash handling accuracy
- Customer service
- Front end operations
Timeline
Retail Services Advisor
Office Max
10.2023 - Current
Certified Trainer
Hawaiian Bros Island Grill
10.2022 - 09.2023
In-Store Shopper
Instacart
05.2020 - 09.2022
Shift Leader
Smoothie King
11.2018 - 04.2021
Bachelor of Science - Integrative Studies; Minor in Business Administration
Southern Illinois University Edwardsville
Associate of Science - Accounting
Lewis & Clark Community College
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