Sarah Chretien
Gilbert,AZ
Summary
Compassionate professional with a background in counseling fields, known for high productivity and efficient task completion. Possess specialized skills in active listening, crisis intervention, and behavioral analysis. Excel at empathy, communication, and problem-solving to foster positive outcomes in challenging situations.
Overview
16
16
years of professional experience
Work History
Crisis Therapist
La Frontera Empact
Tempe, AZ
09.2024 - Current
- Provided crisis intervention services to individuals in distress.
- Assisted clients in developing coping skills and strategies to manage stressors effectively.
- Maintained accurate records of client information including diagnoses, treatments, medications, progress notes.
- Advised families on how best to support their loved one during a time of crisis.
- Utilized various therapeutic techniques such as Cognitive Behavioral Therapy, Dialectical Behavior Therapy, Motivational Interviewing or Narrative Therapy when working with clients.
- Fostered positive relationships with clients by providing empathetic listening and guidance.
- Provided psychoeducation regarding mental illness diagnosis, medications, lifestyle changes, self-care strategies.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Responded to emergency situations and provided crisis support.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Senior Human Relations Analyst
Division Of Developmental Disabilities
Phoenix, AZ
05.2022 - 09.2024
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Identified and resolved problems through root cause analysis and research.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
Labor Relations Coordinator
Department Of State Hospitals - Napa
Napa, CA
10.2019 - 05.2022
- Delivered team member services and customized employee communication focused on optimizing labor relations and communications.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Prepared reports detailing findings of program studies.
- Communicated with people from various cultures and backgrounds regarding administrative actions and labor unions.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Advocated for staff members, helping to identify and resolve conflicts.
Associate Mental Health Analyst
Department Of State Hospitals - Napa
Napa, CA
06.2016 - 10.2019
- Maintained high-level knowledge of federal and California regulations on patient privacy.
- Prepared patient data surveys, detailing care outcomes, budget usage, and employee satisfaction.
- Represented hospital during meetings, delivering supporting information.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Acted as liaison among medical staff and department heads.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Staff Services Analyst
Department Of State Hospitals - Napa
Napa, CA
10.2008 - 05.2016
- Examined logs, documents and other records to generate complete data views.
- Created documents, correspondence and memos to update leadership and team members.
- Helped solve diverse program problems with in-depth analysis.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Engaged appropriate intervention techniques to deescalate aggressive and hostile behavior of residents.
- Counseled residents in group sessions to assist in overcoming adjustments to life.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Supported individuals dealing with mental health and emotional issues.
- Provided education on mental health topics and resources to clients.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided coaching and mentoring to employees.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZBachelor of Science - Behavioral Studies
New York Institute of Technology
Old Westbury, NYSkills
- Clinical Documentation
- Professional ethics
- Mental health counseling
- Group facilitation
- Suicide Prevention
- Conflict Resolution
- Human Resources Analysis
- Data Analysis
- Interpersonal Skills
- Crisis Management
Timeline
Crisis Therapist
La Frontera Empact
09.2024 - Current
Senior Human Relations Analyst
Division Of Developmental Disabilities
05.2022 - 09.2024
Labor Relations Coordinator
Department Of State Hospitals - Napa
10.2019 - 05.2022
Associate Mental Health Analyst
Department Of State Hospitals - Napa
06.2016 - 10.2019
Staff Services Analyst
Department Of State Hospitals - Napa
10.2008 - 05.2016
Master of Science - Psychology
Grand Canyon University
Bachelor of Science - Behavioral Studies
New York Institute of Technology
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