Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Chriest

Virginia Beach

Summary

Motivated and customer-focused professional with a diverse background in retail, hospitality, and golf course operations. Proven ability to deliver exceptional service in fast-paced environments, from assisting customers with product selection at Coastal Edge to managing golf cart logistics and supporting tournament operations at Hell’s Point Golf Club. Demonstrated expertise in inventory management, team collaboration, and resolving customer concerns with professionalism and a positive attitude. Experienced hostess at Citrus LLC, skilled in handling reservations, managing high-volume dining areas, and enhancing the overall guest experience. Adept at learning new systems, contributing to team goals, and maintaining a strong work ethic across various industries.

Overview

3
3
years of professional experience

Work History

Sales Associate

Coastal Edge Surf Shop
05.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Golf Cart Attendant

Hells Point Golf
05.2023 - 11.2023
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Improved customer satisfaction by providing exceptional service and assistance to golfers.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
  • Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
  • Provided valuable support during tournaments, ensuring smooth operations throughout events.
  • Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
  • Collaborated with team members to streamline work processes, improving overall productivity levels.
  • Supported clubhouse operations when needed, contributing positively to the overall guest experience.
  • Facilitated strong communication between departments, relaying important information as needed.

Hostess

Citrus LLC
04.2022 - 12.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

High School Diploma -

Acellus Academy (ONLINE ACADEMY)
Kansas City, MO

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash handling proficiency
  • Team player attitude
  • Cleaning procedures
  • Food and beverage service
  • Promotional strategies
  • Pool safety awareness
  • Customer relations
  • Guest service
  • Menu memorization
  • Conflict resolution
  • Place settings
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Customer service excellence
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Relationship building

Timeline

Sales Associate

Coastal Edge Surf Shop
05.2024 - 10.2024

Golf Cart Attendant

Hells Point Golf
05.2023 - 11.2023

Hostess

Citrus LLC
04.2022 - 12.2022

High School Diploma -

Acellus Academy (ONLINE ACADEMY)

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Sarah Chriest