Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Christler

Madison,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Caregiving industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Nutrition Call Center Clerk

Huntsville Hospital
09.2023 - Current
  • Maintained patient records by updating nutrition information.
  • Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.
  • Adhered to strict quality standards, ensuring accuracy and efficiency during all patient and nurse interactions.
  • Promoted positive teamwork atmosphere within the call center through active collaboration and open communication among colleagues.
  • Navigated challenging situations calmly, demonstrating empathy towards frustrated patients while finding suitable resolutions promptly.
  • Contributed to process improvements by providing valuable feedback on potential areas of enhancement within the call center operations.
  • Assisted in training new hires, sharing best practices for efficient call handling and exemplary patient service skills.
  • Developed strong rapport with patients, promoting trust and loyalty through genuine care and attention.
  • Handled escalated calls professionally, working closely with supervisors to find appropriate solutions for complex issues.

Private Nanny

Wilson Family
07.2018 - 01.2021
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.

Teacher/Cook

KinderCare
01.2015 - 07.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Call Center Representative

Amazon (Seasonal)
05.2022 - 07.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Exceeded monthly performance metrics consistently reaching above 95%, contributing to the success of the call center operations.

Caregiver

Musselman Family
02.2012 - 11.2014
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
  • Efficiently organized schedules for multiple caregivers to maintain high-quality care standards

Supervisor

Burger King
06.2005 - 04.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

Education

Associate of Science - General Studies

Kellogg Community College
Battle Creek, MI
08.2011

Skills

  • Problem Resolution
  • Hiring and Training
  • Schedule oversight
  • Customer communications
  • Team Leadership
  • Staff Training and Development

Timeline

Nutrition Call Center Clerk

Huntsville Hospital
09.2023 - Current

Call Center Representative

Amazon (Seasonal)
05.2022 - 07.2023

Private Nanny

Wilson Family
07.2018 - 01.2021

Teacher/Cook

KinderCare
01.2015 - 07.2018

Caregiver

Musselman Family
02.2012 - 11.2014

Supervisor

Burger King
06.2005 - 04.2011

Associate of Science - General Studies

Kellogg Community College

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Sarah Christler