Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
CMI
08.2011 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Utilized ADP Workforce Now for payroll processing and reporting functions.
Processed and verified invoices for accuracy and compliance with company policies.
Managed vendor communications to resolve discrepancies in billing and payments.
Certified Medical Assistant
Johns Hopkins Community Physicians
02.2011 - 12.2013
Administered patient care by performing vital sign checks and health history assessments.
Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
Managed electronic health records using EMR systems to maintain accurate patient information.
Educated patients on treatment plans and medication instructions, enhancing patient understanding and compliance.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.