Sarah Clark
Portales
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Caprock Inn
07.2025 - Current
- Facilitated check-in and check-out processes, enhancing guest satisfaction.
- Implemented process improvements to enhance efficiency in guest service operations.
- Handled end-of-day reports, drawer balance and night audit.
- Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
- Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
- Coordinated with other departments to facilitate seamless communication.
- Contributed to revenue growth by upselling room upgrades, amenities packages, and other services as appropriate.
- Managed reservations through property management systems, ensuring accuracy and efficiency.
- Trained new staff in customer interaction protocols and service standards.
- Delivered exceptional guest experiences by resolving inquiries and complaints promptly.
- Ensures customer service is the first priority.
- Collaborated with housekeeping and maintenance teams to resolve guest issues in a timely manner.
- Managed front desk operations during peak hours, handling high volumes of calls and walk-ins efficiently.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Balances workload of team members during shift ensuring efficient output of work.
- Relays information from supervisor to other GSR's.
- Takes on new tasks readily, efficiently and quickly.
- Aids in tasks such as: restocking sundries and room inspections.
Homeschool Teacher
Stay-At-Home-Parent
03.2020 - Current
- Developed and implemented personalized lesson plans to enhance individual learning experiences.
- Facilitated engaging educational activities that promoted critical thinking and creativity.
Enumerator
Census Bureau
06.2020 - 10.2020
- Conducted comprehensive surveys to collect demographic data from assigned households.
- Ensured data accuracy by verifying responses and resolving discrepancies during collection process.
Education
GED -
General Educational Development Diploma
Kansas City09.2005
Some College - Information Technology
Colorado Technical University
Kansas CitySome College - Business Management
Kaplan University
FloridaSkills
- Proficient in Word, Excel, PowerPoint, and Outlook
- Forms management
- Supply restocking
- Information archiving
- Task prioritization
- Appointment scheduling
- Complex Problem-solving
- Office staff leadership
- Phone etiquette
- Multitasking
- Guest relations
- Financial transactions
- Complaint handling
- Documentation and reporting
- Reservation processing
- Services and amenities promotion
- Training and mentoring
- Team building
- Attention to detail
Timeline
Guest Service Representative
Caprock Inn
07.2025 - Current
Enumerator
Census Bureau
06.2020 - 10.2020
Homeschool Teacher
Stay-At-Home-Parent
03.2020 - Current
Some College - Information Technology
Colorado Technical University
Some College - Business Management
Kaplan University
GED -
General Educational Development Diploma