Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Clay

Summary

Highly motivated and detail-oriented professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Engineer II - Broadband Tactical

WINDSTREAM COMMUNICATIONS
12.2021 - 03.2024
  • Utilized skill set and dedication to reach decommission year-end goal and total utility savings goal
  • Provided high levels of concentration, focus, and accuracy during projects and escalations from management.
  • Collaborated with other departments to ensure data accuracy and integrity.
  • Delivered status updates to supervisor and recommended changes in design based on challenges faced.
  • Determined proper materials needed for use in certain projects.
  • Evaluated existing systems and proposed modifications or upgrades.
  • Identified potential challenges and developed contingency plans to minimize project disruptions.
  • Managed engineering projects efficiently, meeting deadlines and adhering to budget constraints.
  • Created checklists for review or inspection of completed projects.

Engineer II - Network Implementation

WINDSTREAM COMMUNICATIONS
08.2015 - 12.2021
  • Read schematic details for review of network layout, and provision scripts for building customers and VLANs through all devices along path to meet standards
  • Engaged with engineers and network design team to correctly implement hardware and virtual standards
  • Directed and supported installation teams during start-up, testing and system commissioning.
  • Collaborated with teams to troubleshoot complex issues, resulting in improved performance and reliability.
  • Provided technical support to colleagues to resolve engineering issues quickly and effectively.
  • Created checklists for review or inspection of completed projects.
  • Determined proper materials needed for use in certain projects.
  • Evaluated existing systems and proposed modifications or upgrades.
  • Identified potential challenges and developed contingency plans to minimize project disruptions.
  • Contributed to project planning and scheduling, defining project milestones for timely completion.
  • Processed and interpreted signals or sensor data.
  • Developed strong relationships with clients through friendly conversations.
  • Collaborated with team members in order to achieve organizational goals.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Network Analyst II / Quality Network Analyst

WINDSTREAM COMMUNICATIONS
05.2008 - 08.2015
  • Served as quality control expert for broadband technical assistance center
  • Compiled statistical data for process improvement
  • Handled questions from analysts and members of management frequently
  • Performed troubleshooting of network for common cause incidents, including outages and slow speed issues from individual customers
  • Created comprehensive documentation outlining network topologies and configurations.
  • Provided telephone support related to networking and connectivity issues.
  • Identified causes of networking problems, using diagnostic testing software and equipment.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to ensure sufficient availability and speed, to identify network problems and for disaster recovery purposes.
  • Identified opportunities for process improvement within the Technical Assistance team operations.
  • Maintained accurate records of customer interactions, including notes on problem resolution.
  • Responded promptly to requests from internal departments regarding technical issues or questions.
  • Documented system configurations, procedures, policies, and other related information.
  • Resolved escalated customer complaints in a timely manner by investigating root cause of issue.
  • Answered inbound phone calls, emails and live chat to troubleshoot equipment and devices.
  • Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities.

Education

Bachelor of Science - Computer Information Systems

UNIVERSITY OF ARKANSAS AT MONTICELLO
Monticello, Arkansas
05-2008

Skills

  • Accounting and bookkeeping
  • Advanced computer skills
  • Data entry
  • Verbal and written communication
  • Microsoft Office proficiency
  • Quickbooks
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Organization and time management
  • Attention to detail
  • Friendly, positive attitude

Certification

Google Data Analytics Professional Certificate, July 2024


Intuit Level 1 Quickbooks ProAdvisor, March 2025

Timeline

Engineer II - Broadband Tactical

WINDSTREAM COMMUNICATIONS
12.2021 - 03.2024

Engineer II - Network Implementation

WINDSTREAM COMMUNICATIONS
08.2015 - 12.2021

Network Analyst II / Quality Network Analyst

WINDSTREAM COMMUNICATIONS
05.2008 - 08.2015

Bachelor of Science - Computer Information Systems

UNIVERSITY OF ARKANSAS AT MONTICELLO

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Sarah Clay