Sarah Clemens
Allegan,MI
Summary
Results-driven professional focused on delivering exceptional support for customer as well as student needs. Successfully manages concerns and resolves conflicts to maximize job satisfaction. Offers strong background in Public relations and communication. Warm and friendly individual helps customers & students/Educational staff in any situation. Enjoys working closely with team members to deliver positive customers & Students experience. Experience as Front Desk Agent in busy and successful setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team/Classroom goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, Thoroughly enjoys working in the educational setting.
Overview
23
23
years of professional experience
Work History
State Farm Insurance Front Desk Agent
Dan Chilla Owner/Agent State Farm
11.2023 - 02.2024
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each customer pleasantly and confirmed appointments and took bill payments from customers.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Greeted guests at front desk and engaged in pleasant conversations while directing them to prpoper agent to help them with their needs.
Licensed Foster Parent
Kalamazoo County DHHS
05.2012 - 05.2016
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with Case workers and Biological Parents, Case Aides, Early on Teachers, Therapists, Doctors.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- offered confort and understanding to children placed in my home.
- transported children to appointments, Parenting times, any needed meetings or therapies.
- Took many training courses offereed by DHHS & other agencies to train me in child development, Trauma, and other childhood labels/diagnoses.
Title One Tutor/Paraprofessional
Otsego Public Schools
08.2003 - 05.2016
- Monitored student progress and provided feedback and support.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Led tutoring for groups of students with related tutoring needs.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Developed methods to motivate and engage students in learning.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Responded to email and telephone requests to provide students with specific information as well as weekly meetings with grade level teachers to discuss lesson plans for each grade level group.
- Responded to email and telephone requests to provide Teachers with specific information.
- Motivated students with accurate feedback and positive reinforcement.
- Administered standardized tests to assess student strengths and weaknesses.
- Attended many training classes and seminars offered for my position,.
- Trained in Capturing Childrens Hearts.
- Certified in CPR and First Aid as well as CPI training and Certification.
Paraprofessional Part Time
Allegan Public Schools
08.2002 - 06.2003
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped multiple grade classroom Teachers with needed assistance helping students with work or testing on needed things teacher would request.
- ONLY LEFT MY POSITION DUE TO END OF THE YEAR JOB CUTS DISTRICT WIDE & I WAS LOWEST IN SENIORITY AT THAT TIME.
Substitute Paraprofessional
Allegan Public Schools
08.2001 - 06.2002
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Actively participated in professional development opportunities, staying up-to-date on best practices for paraprofessional educators.
- Assisted in the development of classroom routines and procedures, reinforcing consistency and predictability for students.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Established rapport with students through consistent support and guidance, fostering positive relationships that promoted academic growth.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Provided support during classes, group lessons, and classroom activities.
- Worked in multiple different level district buildings helping students & teachers from Pre-K through High School.
Education
Early Childhood Education
KVCC
Kalamazoo, MIHigh School Diploma -
Otsego High School
Otsego, MI06.1990
Skills
- Detail Oriented
- Administrative Support
- Oral and written communications
- Computer Skills
- Invoicing and Billing
- Reporting capabilities
- Mail and packages
- Information Protection
- Front Office Support
- Transaction Processing
- Cash Handling
- Data Confidentiality
- Microsoft Office
- Regulatory Compliance
- Quality Assessment
- Bookkeeping
- File Management
- Administrative Skills
- Supply Replenishment
- Time Management
- Problem-Solving
- Strategic Planning
- Event Coordination
- Data Entry
- Word Processing
- Effective Planning
- Phone and Email Etiquette
- Documentation
- Two-Way Radio Operation
- Training and mentoring
- Housekeeping
- Clerical duties
- Office Organization
- Conflict and issue documentation
- Automated telephone systems
- Relationship Building
- Listening Skills
- Cultural Awareness
- Student relationship cultivator
- Ability to maintain classroom efficiency and control
Timeline
State Farm Insurance Front Desk Agent
Dan Chilla Owner/Agent State Farm
11.2023 - 02.2024
Licensed Foster Parent
Kalamazoo County DHHS
05.2012 - 05.2016
Title One Tutor/Paraprofessional
Otsego Public Schools
08.2003 - 05.2016
Paraprofessional Part Time
Allegan Public Schools
08.2002 - 06.2003
Substitute Paraprofessional
Allegan Public Schools
08.2001 - 06.2002
Early Childhood Education
KVCC
High School Diploma -
Otsego High School
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