Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Clifton

Fredericksburg,VA

Summary

Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Raising Cane's Restaurants
Fredericksburg, VA
04.2024 - Current
  • Support the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management responsibilities of restaurant operations.
  • Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Optimize labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Communicate well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Complete thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reconcile daily transactions, balance cash registers and deposit restaurant's earnings.

Crew Member

Raising Cane's Restaurants
Fredericksburg, VA
10.2023 - 03.2024
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Shift Manager

Bojangles' Restaurants
Fredericksburg, VA
03.2022 - 07.2023
  • Managed a team of up to 10 employees, ensuring employees were working timely, efficiently, and cohesively to achieve daily operational goals and expectations.
  • Completed thorough opening, closing and shift change functions to oversee operational standards were met daily.
  • Took on additional responsibility of handling resume reviews, interviewing, hiring and onboarding processes for all entry level positions at assigned location.
  • Provided training and guidance to new and current employees in various workstations, expanding knowledge and skills amongst the workforce and providing greater flexibility during scheduling.
  • Delegated tasks to team members to ensure optimized productivity, utilizing an individual’s skillsets to their fullest potential.
  • Performed crew member duties as needed to assist during staffing shortages and times of high volume.
  • Handled customer and employee inquiries and complaints in a clam and professional manner, effectively diffusing tense situations before further escalation.
  • Complied with and enforced company policies and procedures to strengthen operational standards across multiple functional areas.

Crew Member

Bojangles' Restaurants
Fredericksburg, VA
05.2020 - 03.2022
  • Received and placed orders from patrons and input selections into the store computer systems, validating with the customer before finalization.
  • Processed cash and credit card payments promptly and accurately, returning receipts, coins, bills and payments cards to patrons while interacting pleasantly.
  • Maintained and delivered a high level of customer service, talked pleasantly, promoted positivity and demonstrated appreciation to all patrons.
  • Drove individual and team success by quickly and accurately completely assigned tasks while operating in a high-volume and fast-paced environment.
  • Demonstrated proper food safety practices by accurately completing quality control checklists, preventing germ spread, storing food in designated areas following wrapping, dating, food safety and rotation procedures.

Cashier

Greater Manassas Baseball League
Manassas, VA
05.2018 - 11.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, or credit card.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers and floors.
  • Provided high level of customer service to patrons using active listening and engagement skills.

Concession Stand Worker

Splashdown Waterpark
Manassas, VA
05.2018 - 09.2018
  • Operated a cash register to process payments for food items.
  • Ensured the cleanliness of the concession stand area by wiping down surfaces and cleaning up spills.
  • Performed opening, closing duties including setting up, breaking down equipment and cleaning work areas.
  • Served food and beverages with focus on quality items and superior service.

Education

Associate of Science - Nursing

Germanna Community College
Locust Dale, VA
05.2026

High School Diploma -

Colonial Forge High School
Stafford, VA
05.2022

Skills

  • Workforce Management
  • Financial Management
  • Interpersonal Skills
  • Verbal and Written Communication
  • Decision-Making

Timeline

Restaurant Manager

Raising Cane's Restaurants
04.2024 - Current

Crew Member

Raising Cane's Restaurants
10.2023 - 03.2024

Shift Manager

Bojangles' Restaurants
03.2022 - 07.2023

Crew Member

Bojangles' Restaurants
05.2020 - 03.2022

Cashier

Greater Manassas Baseball League
05.2018 - 11.2018

Concession Stand Worker

Splashdown Waterpark
05.2018 - 09.2018

Associate of Science - Nursing

Germanna Community College

High School Diploma -

Colonial Forge High School

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