Sarah Clouser
Springfield,OR
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Sales Coordinator / Front Desk Supervisor
EVEN Hotels
09.2023 - Current
- Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Assist sales team by managing schedules, filing important documents and communicating relevant information.
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Operations Manager
Mint House
03.2023 - 09.2023
- Overseeing every aspect of a hotel to ensure smooth operations and maximum profit.
- Hiring, training, and managing staff.
- Creating schedules and work plans.
- Daily communication with various teams via Slack.
- Conduct daily unit walks, inspections, and light maintenance where needed.
- Maintain thriving relationships with property owners and vendors.
- Ensure that reasonable care is taken for the health and safety of yourself, other employees, guests, and any other persons on the Hotel premises.
Assistant General Manager
Hilton Garden Inn
01.2023 - 03.2023
- Assisting the general manager with organizing, planning, and day to day functions.
- Overseeing operations.
- Monitor guest feedback.
- Must be available 24/7 to respond to guest or staff emergencies.
- All other duties as assigned by General Manager or Management.
Housekeeping Supervisor
Hilton Garden Inn
08.2021 - 01.2023
- Oversee proper cleaning and sanitizing of guest 126 guest rooms and suites.
- Assign and update room updates in computer system.
- Order supplies and maintain inventory for cleaning products.
- Ensure that housekeeping functions are delivered to the satisfaction of the guest and meet the standards as established by the hotel.
- Periodically run various reports Departures, Wait Status and communicate pertinent information to QA's, to insure a smooth work flow.
Actor/Virtual Queue Person
Scarefest Screampark
09.2013 - 10.2022
- Use the tablet to check people into the attraction lines.
- Manually opening and closing the queue line.
- Character costuming and makeup.
- Work with various special effects, fog, strobes, and loud sounds.
- Improvised character presentation and conversations with guests to provide a more immersive experience.
- Researched character types and delivered appropriate voice, gesture and physical presentation.
Front Desk Representative
Comfort Inn
10.2018 - 08.2021
- Handling various administrative tasks, such as creating invoices and maintaining guest records.
- Processing invoices, transactions, room charges, refunds, etc.
- Auditing and balancing reports from the day shifts.
- Checking guests in and out along with assigning their rooms.
- Communicating with and welcoming guests and answering their questions or complaints.
Housekeeper
Comfort Inn
03.2018 - 10.2018
- Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standards.
- Take a proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
- Ability to multi-task and stay organized to efficiently and quickly turn down rooms.
Driver
Lyft
11.2016 - 03.2018
- Making sure to comply with all traffic laws while driving.
- Changing schedules during peak time and planning route that can minimize cost.
- Ability to deal with aggressive customers and to find an alternate route when stuck in the traffic.
- Efficiently carrying passengers to their destination.
Maid
Maid Your Day
05.2014 - 04.2017
- Dust all furniture, wall hangings and window blinds, periodically vacuuming drapes.
- Deep clean the kitchen and all bathrooms and empty all wastebaskets and take refuse to the trash disposal for a healthy home environment.
- Wash windows, ceilings, and walls and wash and polish woodwork as needed.
- Work as a team with other maid staff, coordinating housework to get the best possible job done as quickly as possible and communicate any work environment issues to supervisory staff.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01-2026
Skills
- POS Systems
- PMS Systems
- Reservations
- Brand Standards
- Computer Systems
- Guest Relations
- Interpersonal Skills
- Entertainment
- Hospitality
- Problem Solving
- Slack
- Trello
- Night Audit
- Phone Etiquette
- Conflict Resolution
- Communication
- Teamwork
- Adaptability
- Leadership
- Time Management
- Customer communication
- Data entry
- Strong enthusiasm
Timeline
Sales Coordinator / Front Desk Supervisor
EVEN Hotels
09.2023 - Current
Operations Manager
Mint House
03.2023 - 09.2023
Assistant General Manager
Hilton Garden Inn
01.2023 - 03.2023
Housekeeping Supervisor
Hilton Garden Inn
08.2021 - 01.2023
Front Desk Representative
Comfort Inn
10.2018 - 08.2021
Housekeeper
Comfort Inn
03.2018 - 10.2018
Driver
Lyft
11.2016 - 03.2018
Maid
Maid Your Day
05.2014 - 04.2017
Actor/Virtual Queue Person
Scarefest Screampark
09.2013 - 10.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
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