Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Sarah Coates

Newport News,VA

Summary

Energetically trained new hires at Chick-fil-A, mastering and imparting complex procedures with a focus on customer satisfaction. At Gloucester County Public Library, I enhanced patron experiences through expert research assistance and creative displays. Known for exceptional team collaboration and clear verbal communication, I thrive in fast-paced environments, consistently delivering excellence.

Overview

8
8
years of professional experience

Work History

Trainer

Chick-fil-A
Yorktown, VA
07.2021 - Current
  • Training new hires to efficiently learn the procedures and skills.
  • Making new hires feel welcomed, and helping accommodate them to the environment.
  • Documented all training activities, including feedback forms, surveys, and introduction posts on work chats.
  • Learning every aspect of our procedures and policies to understand, and effectively ensure, guests are satisfied and resolved.
  • Improving my skills to help assist when needed, especially under high workflow.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Library Volunteer

Gloucester County Public Library
Gloucester, VA
06.2017 - 07.2019
  • Worked alongside library staff to shelve books and organize collections.
  • Assisted with regular and special events, such as book groups, coffee clubs, and storytime for children.
  • Created displays promoting new books or collections available in the library.
  • Assisted patrons with locating books and other resources, fostering positive experiences.
  • Delivered and retrieved items to and from departments by hand or push carts.
  • Instructed patrons on accessing the library's electronic catalog and Internet site.
  • Cleaned and organized the children's room for safety and a more inviting atmosphere.

Education

High School Diploma -

Gloucester County Highschool
Gloucester, VA
06-2021

Skills

  • Shelving procedures
  • Customer service
  • Research assistance
  • Creative problem solving
  • Subject matter expertise
  • Clear verbal communication
  • Fast learner
  • Phone etiquette
  • Team collaboration

Affiliations

  • Enjoys going to running events and working on physical health
  • Spends a lot of personal time working on creative projects such as crochet and art

References

References available upon request.

Timeline

Trainer

Chick-fil-A
07.2021 - Current

Library Volunteer

Gloucester County Public Library
06.2017 - 07.2019

High School Diploma -

Gloucester County Highschool

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Sarah Coates