Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

SARAH COBURN

Culpeper,VA

Summary

Successful Client Services professional over 10 years of experience addressing customer and employees requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

18
18
years of professional experience

Work History

Client Service Representative

BUSINESS GPS
02.2018 - Current
  • Assist with additional departments such as Accounting, and Research and development.
  • Trained new personnel regarding company operations, policies and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Sought ways to improve processes and services provided.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

MOVE COUNSELOR/ACCOUNT LIASON

HILLDRUP MOVING AND STORAGE
02.2011 - 01.2018
  • Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
  • Enhanced team productivity by creating detailed move plans and distributing tasks among crew members.
  • Acted as a liaison between clients and internal departments to facilitate clear communication and timely issue resolution.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Produced weekly performance reports to inform decision making.

TELLER SUPERVISOR

PNC BANK
01.2010 - 01.2011
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.

CALL CENTER CUSTOMER SERVICE SUPERVISOR

SUTHERLAND GLOBAL SERVICES
01.2008 - 01.2010
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

RETAIL CUSTOMER SERVICE

EXPRESS
01.2006 - 01.2008
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.

Education

BUSINESS ADMINSTRATION: MANAGEMENT -

BUFFALO STATE COLLEGE
12.2007

HIGH SCHOOL -

TILTON SCHOOL
01.2004

Skills

  • Customer Retention Strategies
  • Database Maintenance
  • Data Management
  • Computer Skills
  • Calm and Professional Under Pressure
  • Office equipment proficiency
  • Client Relations
  • MS Office

Activities

Certified Public Notary until 2022

Timeline

Client Service Representative

BUSINESS GPS
02.2018 - Current

MOVE COUNSELOR/ACCOUNT LIASON

HILLDRUP MOVING AND STORAGE
02.2011 - 01.2018

TELLER SUPERVISOR

PNC BANK
01.2010 - 01.2011

CALL CENTER CUSTOMER SERVICE SUPERVISOR

SUTHERLAND GLOBAL SERVICES
01.2008 - 01.2010

RETAIL CUSTOMER SERVICE

EXPRESS
01.2006 - 01.2008

BUSINESS ADMINSTRATION: MANAGEMENT -

BUFFALO STATE COLLEGE

HIGH SCHOOL -

TILTON SCHOOL

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SARAH COBURN