Sarah Collins
Greenwood,Arkansas
Summary
Highly motivated Surveillance Employee with 10+ years of Supervisor Experience, seeking a position to utilize a degree, establish a career, and bring continued excitement to the team.
Overview
19
19
years of professional experience
Work History
Restaurant Owner
Mavericks Mexican Restaurant
07.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed payroll, daily deposits, and cost controls,
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
Incident Review Specialist
Choctaw Nation
07.2022 - Current
- Monitor the day-to-day operations of the Casino, follow regulations and Standard Operating Procedures of departments to ensure the accuracy of operations.
- Help protect the assets of the Casino.
- Run weekly reports, review incidents, training, filing documents, audit checklists.
- Proof reading documents for 100% accuracy.
- Work with current leadership to assist all Choctaw Nation sites and Outside Agencies.
Surveillance Operator
Choctaw Nation
10.2021 - 07.2022
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
Shift Lead
Sebastion County Juvenile Detention
06.2016 - 03.2017
- Supervision of the Arkansas Department of Corrections male and female juveniles in custody.
- Escorted juveniles to education facilities, transports to other ADC departments, and medical.
- Mentored juvenile females by leading bible study, educational study, and outdoor exercise programs.
- Resolved complaints/ issues and offered thoughtful solutions to maintain proper order and follow guidance within the facility.
Preschool Teacher
Elite Learning Academy
05.2015 - 02.2016
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Addressed behavioral and learning issues with parents and daycare management.
- Guided students to develop social, emotional and physical skills.
- Developed and implemented behavior management plans.
Men's Department Manager
J.C. Penney
11.2012 - 05.2015
- Managed 100+ storewide employees, accountable for over $3M in Men's inventory & budgets.
- Performed Interviewing, Hiring, and Termination processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Assisted with the Asset Protection to prevent internal employee and external customer theft.
Vehicle Management & Analysis
United States Air Force
05.2004 - 03.2012
- Accounted for over $15M in vehicles, equipment, and tools.
- Performed Air Force wide safety inspections.
- Supervised staff members.
- Created over $1M department budgets and maintained Air Force credit accounts with 100% accuracy.
- Analyzed unstructured information to derive key insights.
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
- Evaluated current processes to develop improvement plans- US Air Force Basic Training Program from 6 to 8 weeks.
- Produced detailed and relevant reports for use in making critical asset decisions.
Education
Bachelor of Science - Professional Leadership
Purdue Global University
West Lafayette, INNo Degree - Single Electives
Harvard University
Cambridge, MAHigh School Diploma -
Mansfield High School
Mansfield, AR05.2023
Associate of Science - Small Business Management
Purdue Global University
West Lafayette, IN02.2020
Skills
Access Control
Genetec Clearance
SAFR
Detailed
Organized
Multi-tasker
Creative
275 hours of Choctaw Nation Training
Positive
Adaptable
Supervisor skills
Train the Trainer
Timeline
Restaurant Owner
Mavericks Mexican Restaurant
07.2023 - Current
Incident Review Specialist
Choctaw Nation
07.2022 - Current
Surveillance Operator
Choctaw Nation
10.2021 - 07.2022
Shift Lead
Sebastion County Juvenile Detention
06.2016 - 03.2017
Preschool Teacher
Elite Learning Academy
05.2015 - 02.2016
Men's Department Manager
J.C. Penney
11.2012 - 05.2015
Vehicle Management & Analysis
United States Air Force
05.2004 - 03.2012
Bachelor of Science - Professional Leadership
Purdue Global University
No Degree - Single Electives
Harvard University
High School Diploma -
Mansfield High School
Associate of Science - Small Business Management
Purdue Global University
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