Sarah Collins

• Took reservations over phone and in person.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Managed dining room layout to maximize efficiency of staff members.
• Assisted servers in seating guests by escorting them to their tables.
• Performed light administrative duties such as filing documents and taking messages.
• Processed payments from customers using a POS system.
• Managed incoming calls during busy shifts.
• Resolved conflicts between customers when necessary.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Worked in customer service by communicating between parents and staff.

• Monitored daily operations to ensure efficient workflow.
• Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
• Monitored staff performance and addressed issues.

• Greeted customers, placed orders through Toast, and waited on customers for the entire duration of their visit.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.

• Ensured orders are prepared in a timely manner, met Nando's standards, and reached the right customer
• Prepared and packaged takeout orders and served as the final interaction with customers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Learning and practicing food preparation, kitchen sanitation and dining service in a professional kitchen setting with sales to the public.