Sarah Collins
Ozark,MO
Summary
A committed and dedicated individual offering customer service skills and resilience to handle challenges of fast paced and changing environments. Offers customer service, organizational, and leadership skills. Comfortable working alone or with a team and is quick to learn.
Overview
22
22
years of professional experience
Work History
Dispatcher
Finley River Towing
05.2023 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Managed driver schedules and time off requests.
- Managed driver tool inventory and truck maintenance.
- Managed multiple accounts for services provided and requested.
- Maintained customer satisfaction rate of 90% or higher.
- Answered phones, took digital calls, and driver phone calls.
- Managed and maintained organization of office and paperwork.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to well-prepared team of professionals.
Sales Associate
Kum & Go
04.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Covered shifts and responsibilities for management when management was absent.
- Did store inventory and placed orders for store.
- Shift lead; helped team members to accomplish tasks on shift.
- Problem solving for both team members and customers.
- Took care of needs of approximately 500 customers per shift.
Homemaker
Self Employed
10.2002 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed and maintained home for family.
- Did budgeting and bill paying. Managed all money coming in and out.
- Provided around the clock care to family.
- Planned and cooked all meals.
- Managed entire household and the needs of the household in an efficient manner.
Education
GED -
West Plains Sr. High School
West Plains, MO05.2003
Skills
- Leadership
- Customer Service
- Organization
- Time Management
- Multitasking
- Problem Solving
- Teamwork
- Computer
Timeline
Dispatcher
Finley River Towing
05.2023 - 05.2024
Sales Associate
Kum & Go
04.2022 - 05.2023
Homemaker
Self Employed
10.2002 - 04.2022
GED -
West Plains Sr. High School
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