Summary
Overview
Work History
Timeline
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Sarah Collins

Land O' Lakes,FL

Summary

Dynamic and results-driven professional with a proven track record in hospitality leadership, sales, and operations, now seeking to transition into a Staff Accountant role. Promoted multiple times throughout a 20+ year career, with prior hands-on accounting experience at Hotel Monaco Denver and Sage Hospitality. Adept at managing budgets, analyzing financial data, and ensuring smooth back-office operations. Known for a keen eye for detail, a strong work ethic, and a people-first approach. Eager to bring analytical acumen, accounting knowledge, and collaborative spirit to a long-term role within a growth-oriented finance team.

Overview

23
23
years of professional experience

Work History

Asst. Director of Catering & Conference Services

Innisbrook Golf Resort
01.2023 - Current
  • Promoted from Senior Catering Manager to Assistant Director within one year.
  • Planned and executed banquet events for the 2024 and 2025 Valspar PGA Tournament.
  • Spearheaded and implemented quarterly sales blitz campaigns.
  • Conducted site inspections and client consultations to secure high-profile events.
  • Recognized as runner-up for “Manager of the Year.”
  • Delivered exceptional client experiences through meticulous attention to detail in event planning, menu design, and on-site execution.
  • Conducted post-event evaluations to identify opportunities for improvement, continuously refining processes to enhance overall performance.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Handled payment collection.

General Manager / Director of Sales

Four Points by Sheraton DFW Airport North
08.2017 - 12.2022
  • Promoted to General Manager in March 2022 after a successful tenure as Director of Sales.
  • Oversaw the transition during a change in ownership and management company—restructured operational systems and rebuilt staff to align with new organizational goals.
  • Managed a diverse team across all hotel departments, fostering a positive and productive work environment with a focus on high employee satisfaction and retention.
  • Conducted monthly Profit & Loss (P&L) meetings with management and accounting teams to monitor financial performance and align business goals.
  • Maintained financial records using M3 accounting software; reconciled bank statements and ensured consistent and accurate transaction logging.
  • Oversaw cash handling procedures, including counting and depositing revenue from guest payments, bar and restaurant sales, and events.
  • Actively monitored department budgets, and implemented strategies to meet or exceed revenue and profitability targets.
  • Built and maintained strong relationships with clients, vendors, and business partners, ensuring long-term loyalty and successful collaboration.
  • Directed operations across all hotel departments including front desk, housekeeping, maintenance, and sales, ensuring adherence to standard operating procedures and quality benchmarks.
  • Led recruitment, training, and development of staff, addressing employee concerns and promoting professional growth and team cohesion.
  • Spearheaded guest experience initiatives, handled service recovery processes, and resolved customer complaints to uphold service excellence.
  • Managed property upkeep, supply procurement, and inventory control to ensure operational efficiency and cost effectiveness.

Sales Manager

Greatwolf Lodge Hotel
08.2016 - 08.2017
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Surpassed Q2 budget by 61%; carried a Q1 2017 goal of $103,457.
  • Secured over $550,000 in corporate group bookings.
  • Consistently exceeded weekly sales activity goals.
  • Nominated for “Manager of the Quarter” in Q1 2017.

Senior Sales & Catering Manager

Doubletree By Hilton - Farmers Branch
01.2013 - 08.2016
  • Promoted from Front Office Associate to Senior Sales & Catering Manager.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled Hilton Honors escalations and managed travel agent commissions.
  • Served as President of CARE Committee, organizing employee engagement events.
  • Employee of the Month (Q1 2013), Manager of the Year (2014)

Owner / Household Manager

The Divine Denver Home
05.2008 - 09.2012
  • Directed staff and coordinated major household events.
  • Oversaw relocation logistics and worked with architects/interior designers.
  • Created efficient home office systems and ensured continuity of operations.

Staff Accountant / Front Desk Supervisor

Hotel Monaco Denver - A Kimpton Hotel
03.2005 - 05.2008
  • Managing assigned receivables and evaluating aging.
  • Analyzing customer accounts and payment history.
  • Developing and implementing collection strategies.
  • Resolving customer disputes.
  • Assisting in the preparation of financial reports.

Front Desk Supervisor / Bell Captain

Sage Hospitality / Oxford Hotel
05.2002 - 03.2005
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Timeline

Asst. Director of Catering & Conference Services

Innisbrook Golf Resort
01.2023 - Current

General Manager / Director of Sales

Four Points by Sheraton DFW Airport North
08.2017 - 12.2022

Sales Manager

Greatwolf Lodge Hotel
08.2016 - 08.2017

Senior Sales & Catering Manager

Doubletree By Hilton - Farmers Branch
01.2013 - 08.2016

Owner / Household Manager

The Divine Denver Home
05.2008 - 09.2012

Staff Accountant / Front Desk Supervisor

Hotel Monaco Denver - A Kimpton Hotel
03.2005 - 05.2008

Front Desk Supervisor / Bell Captain

Sage Hospitality / Oxford Hotel
05.2002 - 03.2005

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Sarah Collins