Sarah Collins
Nokomis,Illinois
Summary
Experienced manager adept in overseeing fast-paced environments. Strong focus on leadership and team collaboration in achieving desired results. Skilled in time management, inventory control, and excellent customer service, ensuring high standards and efficiency. Reliable and adaptable to changing needs, driving continuous improvement and operational excellence.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Manager
Nokomis Dairy Queen
Nokomis, IL
02.2005 - Current
- Supervised daily operations, ensuring compliance with food safety and health regulations as well as customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Managed financial transactions, ensuring accuracy in cash handling and reporting.
- Maintained effective supply levels by monitoring and reordering inventory.
- Effectively managed employee scheduling, timekeeping, and payroll as well as paperwork for new hires and terminations.
- Interviewed, hired, trained and mentored staff, enhancing team performance and service quality.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service and maintain long-term loyalty.
Education
Certification - Pharmacy Technician
CareerStep
Online11-2026
Skills
- Adaptability and flexibility
- Attention to detail
- Customer service
- Decision-making
- Verbal and written communication
- Time management
- Operations management
- Staff management
Certification
ServSafe Food Protection Manager Certification - 2/05/25 - 2/08/30
Timeline
Manager
Nokomis Dairy Queen
02.2005 - Current
Certification - Pharmacy Technician
CareerStep