Content creation
Sarah Contreras
New Rochelle,NY
Summary
Hardworking and detail oriented Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Lead Manager
Unsubscribed
Greenwich, CT
01.2022 - Current
- Coach and develop employees in successful selling methods to meet daily and monthly sale goals
- Assist in onboarding and development of brand ambassadors and new management team members
- Train and mentor team in company's brand background and third party product knowledge
- Establish and cultivate solid client relationships with new and existing customers
- Analyze daily, weekly and monthly KPI reporting to review store growth and strategize business opportunities
- Greet all clients warmly and asked open ended question to better understand their needs
- Effectively present brand background and core values to new clients and respond to inquiries
- Lead client shopping experience by assembling fashionable outfits and providing personalized styling tips
- Monitor sales floor and merchandise displays for presentable condition, taking corrective action such as restocking, based on corporate visual directive
- Create daily chat in to communicate business updates, sales/service focus, and delegate operation/task work to the team
- Submit end of day reporting to senior management and corporate to summarize day's productivity, communicate customer concerns and feedback
- Perform opening and closing procedures 5 days per week by counting registers, making deposits and storing and filing daily paperwork
- Process, receive, organize backstock and place new merchandise
- Maintain well organized and labeled backstock room for efficient sales floor replenishment and customer needs
- Handle various tender types, such as cash, credit, debit, gift card, and store credit, verifying cash drawer balance at the end of each shift
Associate Market Mentor
Monat Global
New Rochelle, NY
01.2020 - Current
- Promote and sell vegan haircare, skincare and wellness products through e-commerce and social media platforms
- Listen to client needs and desires to identify and recommend optimal products
- Build client loyalty and retention by delivering excellent shopping experiences.
- Manage client profiles and process accurate credit/debit transactions
- Recruit, onboard and mentor a team of independent distributors
- Create an empowering, positive and impactful work environment amongst team chats, zoom calls and in person events
- Educate the team of distributors on product knowledge regarding our product line
Child Caregiver
Anusha Joy
Larchmont, NY
01.2021 - 04.2021
- Offered top-notch care to 3 children at once, ranging in age from 5 to 10 years old
- Responsible for pick up/drop off from school, after school activities, play dates
- Assisted with after school homework assignments, reading and studying to promote child's scholar development
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared healthy meals for children based on optimal dietary preference and individual restrictions
- Planned and guided age appropriate tasks like reading, crafts and baking
- Applied positive behavior management techniques to enhance social interactions and emotional development
Shop Manager
Equinox
Mamaroneck, NY
08.2018 - 01.2021
- Maintained a positive, efficient work environment based on company's culture and guidelines
- Oversaw and delegated duties over a team of 6 shop sale associates
- Recruited and hired top performers to add talent and value to department
- Onboarded and mentored team members in successful selling strategies to meet operational and sales targets
- Trained team members on company's background and various high end fitness brands with excellent product knowledge
- Responsible and successful in achieving company's monthly sale goal, ranging from $20,000-$60,000
- Maintained a well organized, visually appealing sales floor in accordance with the monthly corporate visual guidelines, inventory and season
- Received, processed, backstock and displayed new merchandise from various high end fitness brands based on corporate directives
- Handled customer transactions with various forms of payment (cash, gift cards, credit cards, shop credit, etc.)
- Performed opening and closing procedures, including filling out cash deposits, balancing cash drawer and filing paperwork
- Promoted and communicated exclusive sales and promotions to clients, co-workers and sale associate team
- Cultivated and maintained strong client relationship with club members and referrals to boost customer engagement and sales
- Provided a positive, customer service experience for internal and external clients
- Analyzed KPI daily, weekly and monthly reporting to strategize new ways to achieve sales goals
- Provided sales feedback in end of day reporting to senior management, addressing daily productivity and customer feedback and concerns
Front Desk Receptionist/Hostess
VIP Country Club
New Rochelle, NY
06.2016 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Introduced and guided guests to correct areas for eating, dancing and other services corresponding to their event, with pleasant and helpful demeanor
- Booked appointments by phone and walk-in, keeping scheduling demands in mind to avoid overbooking
- Took information about guests' party size, led to seating and offered menus
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY 09.2012 - 06.2016
Undergraduate - Business Management
Iona College
New Rochelle, NY 05.2001 -
Skills
Customer serviceundefined
Interests
Social media marketing
Content creation
Passionate to create profound social media content, targeting particular niches. Creating content to share my personal favorite beauty products, must have's, empowering messages, beauty tips, and styling tips
Timeline
Sales Lead Manager
Unsubscribed
01.2022 - Current
Child Caregiver
Anusha Joy
01.2021 - 04.2021
Associate Market Mentor
Monat Global
01.2020 - Current
Shop Manager
Equinox
08.2018 - 01.2021
Front Desk Receptionist/Hostess
VIP Country Club
06.2016 - 09.2016
High School Diploma -
New Rochelle High School
09.2012 - 06.2016
Undergraduate - Business Management
Iona College
05.2001 -
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