Microsoft Office Suite
SARAH COOK
New York,NY
Summary
Barnard College of Columbia University cum laude graduate. Comfortable with all office management systems, including Microsoft, MacOS, and Google Suite. Extensive experience in stage management—this is the role for managing every detail of a live production, especially calendar and schedule management, producing support materials for multiple departments. Proven team player with ability to operate effectively within a team, from senior management down to front-line agents. My education and personal background, from studying abroad and attending 14 years of international school, have given me wide cross-cultural exposure, and a proven ability to operate in new settings and work successfully with an extremely diverse range of people. Seeking a position that leverages my communications, activity management, and tracking and reporting capabilities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Premier Escalations Agent
ANGI Homeservices
New York, NY
03.2021 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address a wide variety of needs.
- Work with minimal supervision while resolving issues for multiple clients at a time.
- Promptly responded to inquiries and requests from company stakeholders.
- Work as a personal representative to customers and providers to help efficiently solve problems and provide support.
- Walk bookings through the creation, fulfillment, completion, and follow up process, to ensure jobs go smoothly and provide assistance while the installer is on site.
- Trained new personnel regarding company operations, policies and services.
- Resolved multiple installation issues over phone with 20 customers weekly.
Aquatic Stage Staff
Royal Caribbean International
Miami, FL
10.2019 - 04.2020
- Worked as a stagehand on performances in the proscenium theatre, ice theatre, and aqua theatre aboard Royal Caribbean’s flagship vessel, The Symphony of the Seas.
- Worked closely with management to coordinate between cast members and other crew members from all over the world.
- Assisted in stage and technical setup and breakdown for performances in all venues aboard the ship.
Stage Management Intern
Alliance Theatre
Atlanta, GA
09.2019 - 10.2022
- Helped to coordinate between management and other production teams, helping track various information and ensuring all correct parties received it.
- Created spreadsheets and documents to track changes to various performance aspects, both indoors and outdoors.
- Assisted during rehearsals, performances, and readings, including setup and breakdown, edits to scripts, resetting props, and all other needs of the director, production stage manager, and other team members.
- Supervised, supported, and created plans for stage crews and performers.
Stage Management Intern
Williamstown Theatre Festival
Williamstown, MA
06.2018 - 08.2019
- Helped to coordinate between management and other production teams, helping track various information and ensuring all correct parties received it.
- Created spreadsheets and documents to track changes to various performance aspects, both indoors and outdoors.
- Assisted during rehearsals, performances, and readings, including setup and breakdown, edits to scripts, resetting props, and all other needs of the director, production stage manager, and other team members.
- Supervised, supported, and created plans for stage crews and performers.
Box Office Assistant
Columbia University
New York, NY
09.2016 - 05.2019
- Sold admission, processed payments and issued tickets.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Created and maintained reports of sold tickets and payments received.
- Provided information about current and future events at facility.
Stage Management Intern
New York Classical Theatre
New York, NY
05.2017 - 07.2017
- Helped to coordinate between management and other production teams, helping track various information and ensuring all correct parties received it.
- Created spreadsheets and documents to track changes to various performance aspects, both indoors and outdoors.
- Assisted during rehearsals, performances, and readings, including setup and breakdown, edits to scripts, resetting props, and all other needs of the director, production stage manager, and other team members.
- Supervised, supported, and created plans for stage crews and performers.
Front of House Intern
Horizon Theatre
Atlanta, GA
05.2016 - 08.2016
- Sold concessions both before performances and during intermissions.
- Scanned tickets to allow patron entry into performances.
- Monitored supply inventory and replenished at the end of each day to prepare for the next event.
- Safely prepared, assembled and presented food.
Education
Bachelor of Arts - Theatre
Barnard College of Columbia University
New York 08.2015 - 05.2019
Skills
Schedule and calendar management
undefinedSoftware
Google Office Suite
MacOS
ZenDesk
Certification
EMT - Certified Emergency Medical Technician
Timeline
Premier Escalations Agent
ANGI Homeservices
03.2021 - Current
Aquatic Stage Staff
Royal Caribbean International
10.2019 - 04.2020
Stage Management Intern
Alliance Theatre
09.2019 - 10.2022
Stage Management Intern
Williamstown Theatre Festival
06.2018 - 08.2019
Stage Management Intern
New York Classical Theatre
05.2017 - 07.2017
Box Office Assistant
Columbia University
09.2016 - 05.2019
Front of House Intern
Horizon Theatre
05.2016 - 08.2016
Bachelor of Arts - Theatre
Barnard College of Columbia University
08.2015 - 05.2019
EMT - Certified Emergency Medical Technician
PADI Open Water Certified
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