Danny Coon
Conroe ,TX
Summary
Analytical professional focused on optimizing data management and operational processes. Proficient in detecting and resolving issues that hinder productivity and efficiency. Extensive experience in leveraging data trends to drive business improvements.
Overview
22
22
years of professional experience
Work History
Customer Experience Specialist
Westhill global
Atlanta, Georgia
10.2025 - Current
- Delivered exceptional customer service through effective communication and problem-solving.
- Managed customer inquiries and resolved issues promptly and efficiently.
- Collaborated with teams to enhance customer satisfaction and streamline processes.
- Implemented strategies to improve customer engagement and retention initiatives.
Bank Secrecy Act-SAR Analyst III
Woodforest national bank
Spring
11.2019 - 07.2025
- Maintained a comprehensive database of all BSA and AML related inquiries, incidents, and investigations.
- Participated in internal audits to assess AML and BSA program effectiveness.
- Developed case files to document findings and conclusions of investigations.
- Investigated suspicious activity alerts generated by automated systems.
- Reviewed customer profiles for compliance with Bank Secrecy Act regulations.
- Conducted detailed investigations of suspicious activity and identified potentially fraudulent accounts.
- Identified potential money laundering activities using various investigative techniques.
- Prepared reports documenting the results of completed investigations for senior management review.
- Performed forensic analysis on financial transactions and digital evidence.
Debit Master Card Fraud Specialist II
Woodforest National Bank
The Woodlands, TX
01.2011 - 12.2019
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
- Performed general accounting handling functions such as closing accounts and placing accounts on hold.
- Maintained files, records, databases and prepared routine risk management reports.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Completed required investigations on referred files ahead of deadlines, typically within 3 business days.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Expert knowledge of Mozart, Bancline, e-vision and internet investigative tools
Asst. Director of Operations/Risk Analyst (remote)
Hadco International
Conroe, TX
01.2008 - 11.2019
- Conducted in-depth analyses on potential risks, impacts of new legislation or potential economic factors related to financial activities.
- Researched valuable emerging markets, corporate clients and product opportunities.
- Conducted investigations and took appropriate actions to resolve concerns.
- Documented and reported on key risks and recommended mitigation strategies.
- Managed day to day operations of office and field staff, liaison between insurance companies, drilling companies and CEO.
High Risk Collection Asst. Manager
Woodforest national bank
The Woodlands, Texas
04.2009 - 12.2010
- Initiated appropriate collection actions on delinquent accounts following company policies.
- Contacted customers to arrange payment plans after reviewing accounts for past due balances.
- Worked with other departments to resolve customer issues promptly.
- Performed skip tracing using various databases, including credit bureaus and county courts.
Senior Risk Manager
Lowes Home Improvement
The Woodlands, TX
03.2006 - 04.2009
- Identified emerging trends in the industry that may affect the organization's risk profile.
- Advised senior management on appropriate actions needed when dealing with high-risk situations.
- Developed risk management strategies and policies to mitigate potential losses.
- Reviewed contracts prior to signing, ensuring adherence to corporate policy guidelines related to risk management.
- Assisted in developing contingency plans to prepare for unexpected events.
- Monitored external factors that could potentially create new risks or exacerbate existing ones.
- Conducted periodic audits of third-party vendors to evaluate their level of compliance with organizational policies.
- Participated in meetings with executive leadership to provide updates on current risk management initiatives.
Risk Consultant
Sentinel group international
Conroe, TX
04.2004 - 02.2006
- Engineered customized reporting packages with Microsoft Excel and Access tailored to client needs.
- Discovered potential process enhancements through detailed analysis of existing operations.
- Assessed impacts of regulatory changes and market dynamics on organizational risk posture.
- Compiled documentation for a comprehensive Risk Management Program, covering policies and procedures.
- Reviewed financial statements to identify risks while proposing effective solutions for mitigation.
- Developed a system for monitoring key performance indicators linked to strategic risk management goals.
- Executed periodic assessments of internal controls to detect weaknesses and recommend improvements.
Education
Some College (No Degree) - Business Administration And Management
Lone Star College System
Spring, TXSkills
- Fraud assessment
- Transaction reviewing
- Risk mitigation
- Conflict resolution
- Decision-making
- Data management
- Working collaboratively
- MS Office
- Reliable and trustworthy
- Troubleshooting
- Risk assessment
- Data analysis
- Case documentation
- Report preparation
- Critical thinking
- Attention to detail
- Risk analysis
- Verafin AML/SAR software
Timeline
Customer Experience Specialist
Westhill global
10.2025 - Current
Bank Secrecy Act-SAR Analyst III
Woodforest national bank
11.2019 - 07.2025
Debit Master Card Fraud Specialist II
Woodforest National Bank
01.2011 - 12.2019
High Risk Collection Asst. Manager
Woodforest national bank
04.2009 - 12.2010
Asst. Director of Operations/Risk Analyst (remote)
Hadco International
01.2008 - 11.2019
Senior Risk Manager
Lowes Home Improvement
03.2006 - 04.2009
Risk Consultant
Sentinel group international
04.2004 - 02.2006
Some College (No Degree) - Business Administration And Management
Lone Star College System