Sarah Cooper
Oceanside,CA
Summary
Dedicated customer relations professional with a proven track record of enhancing customer satisfaction through exceptional service delivery. Recognized for strong interpersonal skills and the ability to resolve concerns efficiently, resulting in consistently positive outcomes. Committed to fostering relationships that drive loyalty and promote brand advocacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Creative Director
Mala Mama
02.2014 - Current
- Developed an exclusive line of custom-made jewelry.
- Collaborate with customers to create custom requests.
- Oversaw wholesale and retail activities.
- Elevated company revenue through innovative promotional efforts.
Customer Experience Team Lead
Limbo Jewelry Design
04.2021 - 01.2025
- Strengthened the sales team by identifying and employing dedicated individuals.
- Mentored team on winning sales strategies and urged cross-selling to increase profits.
- Fostered an ethical environment, decreasing employee attrition.
- Handled customer complaints swiftly to achieve positive resolutions.
- Boosted satisfaction ratings by efficiently addressing inquiries and recommending solutions
Front Desk Hospitality
Ocean Palms Beach Resort
04.2020 - 07.2020
- Oversaw guest relations, ensuring smooth check-ins and check-outs.
- Coordinated daily schedules for 50+ rooms.
- Delivered consistent high-quality service to all guests.
- Executed procedures for both opening and closing.
Inn Keeper
Inn At Moonlight Beach
03.2018 - 11.2018
- Oversaw employees functioning in all capacities at Inn.
- Handled guest interactions, bookings, arrivals, and departures.
- Coordinated events according to guest occupancy levels.
- Oversaw social media platforms including Facebook, Instagram, TripAdvisor.
Education
Certification - Heart Centered Yoga 200YTT
Flow Yoga
Austin, TX04.2023
Patient Care Technician -
Central Texas Allied Health Institute
Austin, TX05.2021
General Studies -
Austin Community College
Austin, TXSkills
- Exceptional customer service
- Cleanliness and organization
- Flexibility and adaptability
- Interactive communication
- Innovative Thinking
- Staff Management
- Retail management
- Event coordination
- Art direction
- Interpersonal skills
- Time management abilities
- Professionalism
Certification
- Yoga Teacher Training - Flow Yoga - Austin, Texas
- Patient Care Technician - Allied Health Careers - Austin, Texas
- Cosmetology - Baldwin Beauty School - Austin, Texas
Timeline
Customer Experience Team Lead
Limbo Jewelry Design
04.2021 - 01.2025
Front Desk Hospitality
Ocean Palms Beach Resort
04.2020 - 07.2020
Inn Keeper
Inn At Moonlight Beach
03.2018 - 11.2018
Creative Director
Mala Mama
02.2014 - Current
Certification - Heart Centered Yoga 200YTT
Flow Yoga
Patient Care Technician -
Central Texas Allied Health Institute
General Studies -
Austin Community College
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